Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco - Knowledgebase Ninjas

Topics in this episode

Technical writing product marketing Documentation knowledge base management

Episode notes

In this episode of Knowledge Base Ninjas podcast, we talk with Nikhar Sawhney, senior technical writer at Cisco and hear why documentation must come into focus as a wise business initiative. Having 16+ years of experience, Nikhar shares how the process of how excellent documentation can reveal the product potential, achieve better user satisfaction and facilitate product adoption. He emphasizes the role of cross-functional cooperation with engineering and product teams to create the content that would meet the user needs in the real-life context. This discussion talks about the way clear organization, logical navigation and user centralized thinking enables users to quickly locate whatever they are searching. Nikhar also refers to the topic of how nice documentation is more than figuring out how to reduce support tickets to uncover value, to encourage discoverability, and to gain trust. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.