Insurance Unplugged with Lisa Wardlaw · 2025-06-25 · 51 min
Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw interviews Margeaux Giles, CEO and founder of Iris InsureTech. They discuss the challenges and nuances of building operational systems in the insurance industry, emphasizing the importance of transparency, trust, and effective data management. Margeaux shares her journey from being a producer to a tech founder, highlighting the need for authentic transformation in the industry. The conversation delves into the complexities of understanding customer needs, the pitfalls of traditional data storage systems, and the innovative approaches Iris is taking to embed trust and verifiability in their technology. In this conversation, they discuss the evolving landscape of the insurance industry, focusing on the integration of technology, the importance of trust, and the challenges of implementing AI. They explore the need for real-time decision-making and the generational mindset required for long-term success in the industry. The discussion highlights the risks associated with misusing technology terms and the importance of transparency in data management.
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