Insurance Unplugged with Lisa Wardlaw · 2025-06-18 · 39 min
Summary In this episode of Insurance Unplugged, host Lisa Wardlaw engages with Koli Perry, VP of Insurance at Koford, to discuss the transformative role of AI in the insurance industry. They explore the importance of building trustworthy AI systems, the challenges of integrating AI into existing infrastructures, and the need for a paradigm shift in how the industry approaches technology. The conversation emphasizes the necessity of designing systems with accountability and transparency in mind, as well as the evolving landscape of distribution in insurance. Koli shares insights on operationalizing AI, the role of regulators, and the importance of being proactive in adopting new technologies. Takeaways AI in insurance requires a strong infrastructure of trust. The industry must rethink how it approaches AI integration. Trust and auditability should be built into AI systems from the start. Regulators play a crucial role in the adoption of AI in insurance. Event-native systems are essential for effective AI integration. Operationalizing AI requires a shift in mindset and operating models. Distribution in insurance is lagging behind technological advancements.
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