
Inside BS Show · 2026-01-08 · 8 min
Key moments - from our scoring
Substance score
24 / 100
Five dimensions, 20 points each
Dave Lorenzo breaks down the specific behaviors that separate serious business professionals from everyone else competing for referrals and client relationships. Building on Dan Sullivan's foundational referability habits - showing up on time, doing what you say, being polite, and not gossiping - Lorenzo adds critical nuance: arriving 15 minutes early (a standard he learned from hospitality operations and CIA practices), speaking sparingly and strategically, and asking questions rather than offering unsolicited advice. The core insight is that demonstrating seriousness through behavior directly influences whether established professionals will trust you with their best clients. Lorenzo emphasizes the 'unkind, unhelpful, unsolicited' rule for group settings and demonstrates a specific questioning technique: "Help me understand how you came up with these beliefs?" as a way to show genuine interest without agreement. The follow-up system - LinkedIn connection, thank-you email, and handwritten note - is presented as the operational difference that separates professionals from the rest. This episode is essential for salespeople, consultants, and anyone whose reputation depends on referral networks.
You should arrive 15 minutes before the scheduled start time. Dave Lorenzo explains this comes from hospitality industry standards where the event organizer always arrives early to inspect the room, and from CIA protocols where being on time means 15 minutes early because timeliness is a matter of life and death in that context.
Ask them to repeat what they said by saying, "I'm sorry, can you say that again?" This forces them to hear their own words a second time, gives them a chance to diffuse the emotion, and potentially apologize without you looking combative.
Show up on time, do what you say you're going to do, and be polite (which includes saying please and thank you). Dave Lorenzo adds a fourth: don't gossip or talk negatively about other people.
Connect with them on LinkedIn, send them an email thanking them for the meeting, and send a handwritten note. This three-part follow-up system is professional, focused, and separates you from most other professionals.
Avoid saying anything that is unkind, unhelpful, or unsolicited - meaning don't give advice unless asked, don't be mean, and don't volunteer opinions that haven't been requested.
Our reviewer’s read on each dimension, with quotes from the episode.
The episode contains some useful tactical advice about professional behavior (15-minute early arrival, follow-up methods) but mostly restates well-known professionalism norms without novel mechanisms or counterintuitive claims. The 'unkind/unhelpful/unsolicited' framework and specific follow-up sequence add minor value, but the core content is predictable business etiquette.
show up on time, do what you say you're going to do, be polite, say please and thank you
If you want to be taken seriously, say less, ask questions, and only make statements when they're going to have an impact
The advice draws heavily from Dan Sullivan's referability habits with minor extensions (15-minute early arrival, the three-pronged follow-up). The framing and examples are familiar business advice recycled without fresh perspective or contrarian insight; the CIA case officer anecdote provides color but doesn't generate new thinking.
Dan Sullivan, the founder of Strategic Coach, has some really good referability habits that he uses
show up on time, do what you say you're going to do, be polite, say please and thank you
This is a solo monologue with no guests present. The episode lacks the caliber dimension entirely, relying only on the host's anecdotal experience and references to Dan Sullivan and an unnamed private investigator.
My name is Dave Lorenzo. This is the Inside BS Show
no guests interviewed in this episode
The episode includes some concrete examples (hospitality industry, CIA case officer, LinkedIn-email-handwritten note sequence) but lacks named companies, metrics, or quantified outcomes. The advice is grounded in personal experience but without hard data or specific case studies showing impact.
I learned this when I was in the hospitality industry
when I was working with a private investigator. I was helping this person build their business. And they're a former CIA case officer
This is a solo monologue with zero conversational elements - no guests, no follow-up questions, no pushback, and no dialogue. The host delivers prescriptive advice without any back-and-forth that would test ideas or deepen thinking.
I'll see you back here again tomorrow for another edition of our show
This is a solo monologue format throughout
Computed from the transcript - who did the talking, and the words that came up most.
In this episode of Inside BS , Dave Lorenzo delivers a blunt, practical framework for one simple but uncomfortable question every professional should ask themselves: “Am I someone worthy of a referral to a client’s best relationship?” Broadcast from Chicago, Dave explains that credibility is not built through branding, clever positioning, or self-promotion. It is built through observable behavior. Across client meetings, prospect conversations, and referral partner interactions, serious professionals distinguish themselves by how they show up, how they speak, and how they follow up. The episode closes with a clear system for follow-up that separates serious professionals from everyone else and reinforces a central theme of the show: if you want to be taken seriously, you must behave seriously
Transcribed and scored by The B2B Podcast Index.
Prove to me that you're someone that I should do business with. Prove to me that you are worthy of a referral to my best client. My name is Dave Lorenzo. This is the Inside BS Show for the 8th of January, 2026.
And I am in Chicago today. And if you're watching this on Instagram, you see the kind of the funky chair that I'm sitting in. I'm in my hotel room, and this is the best angle that I could get with decent lighting and no bed in the background. And I'm in Chicago for three important reasons.
Number one, I have client work to do here. Number two, I have a whole host of business development work to do here. And number three, there is some research that I'm doing for my upcoming book while I'm here. And in front of all three of these groups of people, clients, prospects, and then referral partners or research subjects for the book, I guess that's technically four different audiences, across all four of those audiences, I want to demonstrate that I am a serious business person.
How do I do that? Well, Dan Sullivan, the founder of Strategic Coach, has some really good referability habits that he uses. And that's a great place to start. Dan says, show up on time, do what you say you're going to do, be polite, say please and thank you.
And I've added a fourth to that, and that is don't gossip, you know, don't talk shit about other people. Those three referability habits and the fourth one that I added are fantastic. And I think that's a good start. But I need to go even further and share a couple of other things with you.
And these really are the basics. So if these resonate with you, good. You need to change these things immediately because it's career limiting and business limiting behavior. Dan says, show up on time.
I'll tell you that showing up at the exact time you're supposed to be somewhere isn't good enough for me. I want you to be there 15 minutes early. I learned this when I was in the hospitality industry, because if you're going to an event in the hospitality industry and the room isn't ready 15 minutes in advance, it's a big problem because the contact for the group always arrives early to check the room. So you always get your function rooms for a banquet ready 15 minutes in advance so the room can be inspected by the contact, the person who's paying the bill.
It was reaffirmed to me when I was working with a private investigator. I was helping this person build their business. And they're a former CIA case officer. And they said in the CIA, on time is 15 minutes early because if you're late, somebody may die.
That's the consequences. Nobody in the business world hopefully will die if you're late. But being late is a sign that you don't have self-control. So arriving on time is critical.
Full stop. If the invitation to be somewhere says be there between 6 and 6.30, you get there definitely before 6. Be the first one there.
It's unacceptable to be late. The second thing that demonstrates that you're a serious person is the amount that you talk and the things that you say when you talk. If you want to be taken seriously, say less, ask questions, and only make statements when they're going to have an impact. And do not ever say anything that is unkind, unhelpful, or unsolicited.
I'm going to say those three things again because it's so important. In a group setting, do not say anything that is unkind, unhelpful, or unsolicited. Don't give advice unless somebody asks. Don't be mean ever.
There's no reason. If somebody insults you, simply say, I'm sorry, can you say that again? And make them look stupid in front of the group a second time. And when you ask them to say it again, you give them a chance to hear themselves saying the stupidity that they spewed a second time.
And you give them a chance to diffuse the emotion, and they could potentially apologize. So never say anything unkind. Never give unsolicited advice. And if you have to speak, the third rule is ask a question that will help you understand that person better, that will help you understand that person's point of view better.
This is critically important, even if and especially if you don't agree with the person. The question that I love to ask is, help me understand, share with me, how you came up with these beliefs. Or, I find your beliefs fascinating. Help me understand how you came up with these beliefs.
Or, help me understand how you came up with this point of view. Or, can you share how you came up with this point of view? The final tip that I will give you for demonstrating that you are a person who should be taken seriously is your follow-up. These days, in a business setting, connecting with someone on LinkedIn is a perfect follow-up method.
I do three things after I meet someone. I connect with them on LinkedIn. I send them an email telling them it was great to meet them and thanking them for the meeting. And then I will send them a handwritten note.
That follow-up is professional and it is focused and it will separate you from everyone else who does what you do. If you want to be taken seriously, if you want people to think you're a serious person, you have to behave seriously. This is some advice that I'm actually using here today and I encourage you to use every day. It will help me take you seriously.
I'll see you back here again tomorrow for another edition of our show. Tomorrow is Friday and we will be with you once again live. Well, actually the next day, but I'll record it live from Chicago, unedited. See you tomorrow.
Thanks for joining me.
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