"I'm In" · 2026-04-09 · 50 min
This Podcast is Sponsored by Leonardo Hotels UK & Ireland Host: Phil Street FIH Guests: Mike Wood FIH - General Manager, Hempstead House Dawn Lawrence MIH - CEO, HJUK Sidiqa Hazara AIH - Membership & Commercial Team, Institute of Hospitality Artwork and Branding: Sonia Cresswell (MIH) Music by: Leon Williams (FIH) The Systemic Win: Can Hospitality Design Success, Or Does It Happen Naturally? What if success in hospitality wasn’t about individual brilliance… but about the system that surrounds it? In this thought provoking episode, Phil Street is joined by Mike Wood, Dawn Lawrence, and Sidiqa Hazara to explore the idea of a “systemic win” , creating environments where everyone benefits: the business, the team, the guest, and the wider ecosystem. From elite sport analogies to oak tree metaphors (yes, really), this conversation wrestles with a fundamental tension in hospitality: Can you systemise success in an industry built on human moments?
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