Humans of CX · 2022-11-08 · 30 min
Todd is joined in this episode by Neal Topf, President of Callzilla, a full-service outsourcing contact center and business process outsourcing company with headquarters in Miramar, Florida. It helps leading brands acquire and care for English-speaking and Spanish-speaking customers. They discuss employee experiences, customer perception, and how outsourcing your call center operations impact CX. Humans of CX is handcrafted by our friends over at: fame.so
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