Humans of CX · 2022-11-15 · 35 min
Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees. They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience KPIs every company must measure. Humans of CX is handcrafted by our friends over at: fame.so
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