From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur

Episode notes

In this episode of the Humans of CX podcast, Garima is joined by Tanish Mathur . Join them as they discuss the importance of customer experience in the banking and finance industry. They delve into the role of AI, security measures, and global banking, and the impact of events like the pandemic. Discover how technology can enhance the customer experience while maintaining a human touch. Tanish is a Strategic Change Leader who leverages the power of human performance and organizational design to increase profitability and market penetration. He has experience building business cases through solid business analysis and delivering business value for the industry in finance & technology in Payment Modernization, Payment Innovation, Digital CCY, Blockchain, AI, OCR, Telematics, and Trade Finance. Tanish has published multiple papers on Project Management and Innovation and has been featured as a keynote speaker. Episode resources: Tanish Mathur on LinkedIn Garima Gayatri on LinkedIn Ozonetel website If you enjoyed this episode, then please either: Subscribe, rate, and review on Apple Podcasts Follow on Spotify Humans of CX is handcrafted by our friends over at: fame.so

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