CX Strategies that Transform Businesses with Suraj Shetty

Episode notes

In this episode of the Humans of CX podcast, Garima is joined by Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, two businesses focused on quality customer service. Together, they delve into how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental health, and the best ways to respond to it; and how remote working changed the CX landscape forever. Suraj previously held several leadership roles in finance, operations, marketing, technology, and automation. He was the Product Head of Asit C. Mehta Investment Intermediates; Head of Business Operations of ShereIt; and was Junior Executive of J.B.BODA Reinsurance Brokers. He’s also been a panelist and speaker at several CX, marketing, operations, and finance summits, including NBFC Leadership Awards 2023, TL EdTech's BreakfastMeet, and Smart CX Technology Summit and Awards 2023. Episode resources: Suraj Shetty LinkedIn Kissht Ring If you enjoyed this episode, then please either: Subscribe, rate, and review on Apple Podcasts Follow on Spotify Humans of CX is handcrafted by our friends over at: fame.so

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• You Can Increase Profits & Enjoy Your Work More, with Andy ClarkBuilding your LeaderBrand · on Customer experience83 / 100
• Managed Services: The Engine Powering B2B LoyaltyBeyond the Transaction · on Customer experience76 / 100
• Ep.19- From Sales Engineer to VP: How to Builds Teams People Actually Want to Come Back To w/ Tamir VerthimPre-Sales Unplugged: Leadership Playbook · on Customer experience75 / 100
• Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer StorytellingThe Customer Success Playbook · on Customer experience74 / 100
• From Spreadsheets to Smart Screens: How Sainsbury's and Argos are Redefining Retail MediaRetail Media Moguls · on Customer experience73 / 100
• Bedfellows: How Boll & Branch Keeps Humans and AI in the Same SheetsFuture Commerce · on Customer experience72 / 100

• Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva59 / 100
• Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta59 / 100
• Improving Customer Interactions through Conversational Continuity with Mithila Mahajan60 / 100
• Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal82 / 100
• The Wakefit Way of Growth with Rachit Saran