Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz

Episode notes

In this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy. They discuss how culture shapes the customer experience, customer understanding, and what part employee experience plays in creating the best CX. Humans of CX is handcrafted by our friends over at: fame.so

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