Conceptualizing CX to Maximize Customer Loyalty with Dan Gingiss

Episode notes

Dan Gingiss, CEO of the Experience Maker, joins Todd in this episode. Together they talk about optimizing customer experience (CX), misconceptions regarding CX, and the relationship between customer and employee experiences. Episode resources Dan's LinkedIn Experience Maker Website Humans of CX If you enjoyed this episode, then please either: Subscribe, rate, and review on Apple Podcasts Follow on Spotify Instructions on how to rate and review the show can be found here Humans of CX is handcrafted by our friends over at: fame.so

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