Balancing Technology and Empathy with Arvind Singh

Episode notes

In this episode of the Humans of CX podcast, Garima is joined by Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara, a leading real estate developer. Together, they discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance of balancing empathy and technology, and strategies for meeting customers where they are to ensure a seamless experience. Arvind has over 24 years of experience as an IT professional and passionate leader. He is the current Chief Technology and Product Officer and Executive Vice President of IT at Puravankara Limited, a leading real estate developer. Prior to this, he was the Head of Information Technology at 7-Eleven India. He was issued the IT Visionary 2023 award by StrategInk and named one of the Top 100 Innovative CIOs by CIOAxis. Episode resources: Arvind Singh on LinkedIn Puravankara Website If you enjoyed this episode, then please either: Subscribe, rate, and review on Apple Podcasts Follow on Spotify Humans of CX is handcrafted by our friends over at: fame.so

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• Managed Services: The Engine Powering B2B LoyaltyBeyond the Transaction · on Customer experience76 / 100
• Ep.19- From Sales Engineer to VP: How to Builds Teams People Actually Want to Come Back To w/ Tamir VerthimPre-Sales Unplugged: Leadership Playbook · on Customer experience75 / 100
• Bedfellows: How Boll & Branch Keeps Humans and AI in the Same SheetsFuture Commerce · on Customer experience72 / 100
• Where employee experience takes flight with Maruchy CantuLove Your People Podcast · on Customer experience68 / 100
• How a Solo Developer Bootstrapped a Million-Dollar Website BuilderBootstrapped Business with Fexingo · on customer support66 / 100
• Eliminating Bad Execution: Making Strategy Work with Daniel MälsjöStrategy Candy · on Customer experience64 / 100

• Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva59 / 100
• Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta59 / 100
• Improving Customer Interactions through Conversational Continuity with Mithila Mahajan60 / 100
• Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal82 / 100
• The Wakefit Way of Growth with Rachit Saran76 / 100