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Index/Leadership/Housekeeping Didn't Come
Housekeeping Didn't Come artwork

Leadership in the Wild S1E11a

Housekeeping Didn't Come · 2025-09-09 · 8 min

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Topics in this episode

RevenueManagement#CustomerExperience#UniversityofArkansas#housekeepingdidntcome#hospitalityleadership

Episode notes

Got podcast love, a plot twist, or a lost-and-found tale? Send fan mail here. Bonus points for wit. Have you ever wondered what leadership looks like when there's nowhere to hide? Rob Powell takes us on a gripping journey through the rugged terrain of adventure hospitality, revealing profound leadership lessons that emerge when the trail literally disappears beneath your feet. Drawing from his experiences guiding expeditions through remote Patagonian trails and teaching at the University of Arkansas Hospitality Management Program, Powell articulates a refreshing leadership philosophy born from necessity rather than theory. When you're responsible for eight guests from four countries with a disgruntled guide and impending weather nicknamed "the wall of sadness," leadership transforms from abstract concept to survival skill. The podcast brilliantly contrasts traditional hospitality environments with adventure settings where leaders have "no backstage" and remain constantly visible to both guests and team.

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

  • Preparing for Major Events and AI Strategy with Sofia RossatoThe Vacation Rental Show, Hosted by Lynell Gordon · on RevenueManagement
  • Cydni Tetro: Disney R&D, Innovation, 3D Printing, Brandless, Startups, Coke, Tenacity, Women in TechStartup Ignition Podcast · on #CustomerExperience
  • 60: Using AI to Drive Organizational Change with Sara FlowersUsing AI at Work · on #CustomerExperience
  • How Topps Built a Global Collectibles Brand Without Losing Customer Trust With Sayed Suhail GaffarThe Ecommerce Toolbox: AI in Retail · on #CustomerExperience
  • How two sisters built a thriving beauty brand from scratchGrowth Diaries by Zenoti · on #CustomerExperience
  • You Prefer Amazing or Average Customer Service? How Would Your Customers Respond?The Big Bid Theory · on #CustomerExperience

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