Two Habits That Will Change How You Lead | Heidi Gempel

Episode notes

What if two simple habits could change everything about how you lead? In this episode, Shannon sits down with Heidi Gempel - executive coach, former VP or revenue and distribution management at Minor Hotels, and founder of HGE International to talk leadership, courage, and the habits that separate good leaders from great ones. Whether you're a hotelier or not, this one's for you. In this episode we cover: 00:00 Introduction 00:50 Heidi's career journey - from Le Méridien to founding HGE International 04:21 Why she made the leap from corporate VP to executive coach 08:14 On taking the entrepreneurial leap - risk, freedom and reward 09:11 The human side of hotel revenue management 10:17 How human bias affects automated revenue forecasting 12:37 Why leaders hide behind data - and how to stop 14:29 The leadership gap AI is making worse 15:25 How technology is changing promotion decisions 16:25 Why revenue managers are still the "rate police" (and how to change that) 21:55 Heidi's 15-minute challenge - two habits every leader needs 22:35 Habit one: ask one good question instead of reacting 23:10 Habit two: reflect on the decisions you're avoiding 27:31 How Heidi defines success now vs.

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