How Swiss Deluxe Hotels redefines luxury hospitality with tech | with Wilhelm Luxem

Episode notes

In this insightful episode of Hotel Moment, Karen Stephens welcomes Wilhelm Luxem, a seasoned luxury hospitality leader with an impressive 50-year career spanning iconic properties and industry leadership roles. As head of quality commission at Swiss Deluxe Hotels and former GM of the legendary Baur Au Lac, Wilhelm brings unique perspectives on technology adoption in luxury hospitality.