Australia, 2026, and hospitality: What’s actually changing? | with Nick Ellis

Episode notes

In this strategic episode of Hotel Moment, Dylan Cole, Managing Director EMEA at Revinate, teams up with Nick Ellis, Country Director Oceania & Indonesia and Enterprise Director SE Asia at Revinate, to translate the five major 2026 hospitality trends into practical applications for Australia's unique market. Dylan notes that showing up to Australian hoteliers with decks of global best practices causes immediate tune-out because the market needs specialized treatment, while Nick acknowledges that if something sounds great on deck but doesn't work during busy Sunday morning checkout with short-staffed front desks, Aussie hoteliers sense it immediately. What you'll learn: Australia's commercial savvy personalization: With some of the planet's highest labor costs and unusual hotel mix from 500-room CBD towers to remote resorts, Australian hoteliers use personalization not for fancy subject lines but commercial necessity to drive direct bookings, encourage on-property spending, and make loyalty feel like genuine relationships rather than point spreadsheets, setting properties apart from competitors fifty meters down the street.