Experience Better: The CX Podcast · 2025-05-07 · 31 min
Explore how utilities can enhance communication, build trust, and engage customers more effectively during crises and beyond with Part Two of this intriguing discussion with experts from Chartwell Inc. Shaun Jackson, Senior Vice President of Marketing at KUBRA, hosts this discussion, featuring special guests Steve Waters, Director of Councils, and Casey Collins, Senior Research Analyst. This engaging episode examines actionable strategies for improving outage communication, fostering sustainability engagement, and evolving the utility-customer relationship from a service provider to a trusted advisor. This episode showcases best practices and innovative ideas for utilities to strengthen customer connections, from leveraging transparency and empathy during outages to creating impactful environmental programs.
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