Experience Better: The CX Podcast · 2026-04-01 · 19 min
What does it actually take to move customers from paper to paperless? In this episode of Experience Better: The CX Podcast by KUBRA , we're sharing highlights from our recent webinar, Navigating the E-Bill Currents , featuring Lindsey Parham from City of Charlotte and KUBRA's own Candice Merrifield. Hear how one of the fastest-growing cities in the country grew e-bill adoption, what barriers are standing between utilities and higher digital enrollment, and five proven strategies to overcome them. Whether you're just getting started or looking to accelerate your existing efforts, this episode is packed with actionable insights to help you drive paperless adoption while keeping the customer experience front and center. Tune in and find out what's really working.
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