Experience Better: The CX Podcast · 2025-11-25 · 12 min
As storm season winds down, utilities are taking stock of what they’ve learned to prepare for what comes next. In this episode of Experience Better: The CX Podcast by KUBRA , guest host Cali Johnston revisits highlights from a recent KUBRA webinar exploring how utilities can enhance their storm-season communication strategies. Featuring Todd Clement, Senior Product Manager at KUBRA, the episode explores how overlapping events, compressed timelines, and rising customer expectations are reshaping storm response. Todd shares lessons learned on boosting outage notification enrollment, running realistic drills, and preparing pre-scheduled communications that help utilities stay connected when it matters most.
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