eCom Collab Club Podcast · 2026-07-24 · 43 min
Everyone loves talking about growth. Fewer people want to talk about the warehouse that's supposed to keep up with it. Until orders start arriving late Returns start stacking up Or your customer service team starts forwarding emails titled: "wHeRe'S mY oRdEr?!" In this episode, Adam Pearce is joined by Steph Mitcheson , Business Development Director at Prolog Fulfilment Global , to talk about the operational reality of scaling an eCommerce business. Steph has worked across manufacturers, retailers and third-party logistics providers, helping brands navigate everything from international fulfilment and marketplace expansion to reverse logistics and returns. Together, they explore the challenges of knowing when to move to a 3PL, the hidden costs of handling fulfilment in-house for too long, and why logistics is no longer just an operations problem - it's a customer experience problem. If you're thinking about selling internationally, reviewing your fulfilment setup or wondering whether your warehouse can cope with your next stage of growth, this episode is packed with practical advice.
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