E-Commerce with Coffee?! · 2023-05-29 · 31 min
Irina Poddubnaia is the founder of TrackMage.com , a shipment tracking software for e-commerce businesses. She joins E-Commerce with Coffee?! to chat with host Nate Svoboda about delivery times and how they impact the customer experience and all other aspects of the post-purchase experience. Listen to the full episode to hear how it all comes together - and what brands today should do. What to listen for: Nate first asks Irina about TrackMage.com. Listeners learn that Track Mage provides real-time tracking information for e-commerce businesses to share with their customers without sending people to carrier portals or relying exclusively on carrier information. The origin of Track Mage is a personal one. Irina explains how, when she started a business to help retailers source products from China, one of the biggest headaches for her team was fielding the “where’s my order” requests from clients. With goods shipping to every time zone, it was a deluge of inbound requests. To answer their questions, Irina and her team had to rely on carrier updates.
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