CX Insider - Customer experience leaders sharing insights and ideas for customer service success
Hosted by ACF Technologies
The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
137 episodes · publishes fortnightly · latest 2026-04-16
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The five-dimension breakdown
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Insight Density
0.0 / 20Originality
0.0 / 20Guest Caliber
0.0 / 20Specificity & Evidence
0.0 / 20Conversational Craft
0.0 / 20Standout episodes
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Rank over time
First period on the Index - history builds from here.
Episodes
60 tracked.
- Not yet scored
“If AI Replaces Humans, We’re Doing It Wrong”/w Jhon Finch
2026-04-16 · 32 min
- Not yet scored
"inside luxury fashion CX"- W Maud Lagarde (Louis Vuitton)
2026-02-09 · 39 min
- Not yet scored
"by 2030 banking will be proactive"-W/Monika Kashyap (HSBC) EP132
2026-02-02 · 32 min
- Not yet scored
"creating impact in what you build"- W/Abdul Khaled (E.ON Next) #133
2025-10-23 · 31 min
- Not yet scored
Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)
2025-10-23 · 41 min
- Not yet scored
"a placement students' bible" - W / Elysia Filaitis (CX Insider Podcast
2025-07-23 · 37 min
- Not yet scored
"don't wait for things to break" - W / Zertashia Awan (Amazon) #131
2025-06-02 · 32 min
- Not yet scored
"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130
2025-04-25 · 31 min