“If AI Replaces Humans, We’re Doing It Wrong”/w Jhon Finch

Episode notes

AI Isn’t Replacing Humans—It’s Here to Make Them Better | CX Insider Podcast In this episode of CX Insider , Tamil and Greg sit down with John Finch from RingCentral to explore the future of customer experience in the age of AI. From Silicon Valley insights to real-world applications, we unpack how AI is transforming customer conversations—without replacing the human touch. This episode dives into the balance between automation and empathy, and why the best customer experiences feel completely effortless. Whether you're in marketing, CX, or just curious about AI, this is a must-listen.