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Index/HR/Bring Out the Talent: A Learning and Development Podcast
Bring Out the Talent: A Learning and Development Podcast artwork

The Emotional Side of Leadership: How the 12 Emotional Gifts Shape Teams, Culture, and Performance

Bring Out the Talent: A Learning and Development Podcast · 2026-03-10 · 43 min

0:00--:--

Key moments - from our scoring

Substance score

36 / 100

Five dimensions, 20 points each

Insight Density8 / 20
Originality6 / 20
Guest Caliber9 / 20
Specificity & Evidence6 / 20
Conversational Craft7 / 20

Lynn Turner returns to discuss the Agile Brain framework, a neuroscience-based leadership model that measures emotional needs rather than personality traits or cognitive preferences. Unlike traditional engagement surveys and tools like DISC or Myers-Briggs, Agile Brain identifies what actually drives motivation: unmet emotional needs across four domains (self, material, social, spiritual) and three levels (foundational, experiential, aspirational). The framework reveals 12 emotional gifts - safety, autonomy, inclusion, justice, authenticity, immersion, caring, ethics, potential, success, recognition, and purpose - that shape team culture and performance. Turner shares a case study where a company with strong engagement survey results discovered unmet justice, inclusion, and purpose needs through Agile Brain, revealing that employees felt unsafe speaking up despite not wanting to leave. She explains how missing foundational needs manifest in real organizations (innovation drops without safety, ownership fades without autonomy, silos form without inclusion, cynicism emerges without justice) and demonstrates how leaders can use the framework to pinpoint root causes, increase transparency, clarify decision-making criteria, and rebuild connection to organizational mission. The tool also helps define authentic company values and measure progress on change initiatives.

Key takeaways

  • →Agile Brain measures emotional state in the moment rather than fixed traits or styles, making it useful for tracking progress through change initiatives and organizational shifts.
  • →The four foundational emotional needs - safety, autonomy, inclusion, and justice - must be met before people can engage effectively; their absence shows up as reduced innovation, lack of ownership, silos, and cynicism rather than low satisfaction scores.
  • →Traditional engagement surveys measure cognition and satisfaction but miss emotional drivers; one client scored high on engagement yet felt suppressed due to unmet justice, inclusion, and purpose - revealing nothing was broken but something was suppressed.
  • →Leaders should clarify the why before the what, and align reward systems with organizational values, because understanding purpose reconnects people to the mission that originally attracted them.
  • →The framework applies across contexts including schools and organizations to diagnose where stress and burnout may occur (when safety and autonomy are both activated) and guide targeted interventions.

In this episode

  1. 1Introduction to Agile Brain: A Neuroscience-Based Leadership Framework
  2. 2Why Emotion, Not Logic, Drives Motivation and Performance
  3. 3The 12 Emotional Gifts and Four Domains of Human Need
  4. 4Identifying Unmet Needs: The Business Owner Case Study
  5. 5When Foundation Needs Go Unmet: Safety, Autonomy, Inclusion, and Justice
  6. 6Applying Agile Brain: Transparency, Purpose, and Values Alignment
  7. 7Using Agile Brain to Define Authentic Organizational Values

Mentioned

Lynn TurnerMaria MelfaJocelyn AllenAgile BrainDr. J.D. PincusDISCMyers BriggsPredictive IndexBring Out the Talent

Guests

Lynn Turner

Topics in this episode

DiSC assessmentorganizational cultureMyers-BriggsEmployee engagement surveysAgile Brain frameworkVUCA (Volatile, Uncertain, Complex, Ambiguous)12 emotional gifts4 domains (self, material, social, spiritual)3 levels (foundational, experiential, aspirational)Driving Forces assessmentEmotional needs (safety, autonomy, inclusion, justice)Dr. J.D. PincusNeuroscience-based leadership

Questions this episode answers

What are the 12 emotional gifts in the Agile Brain framework?

The 12 gifts are organized across four domains (self, material, social, spiritual) and three levels: foundational needs (safety, autonomy, inclusion, justice), experiential needs (authenticity, immersion, caring, ethics), and aspirational needs (potential, success, recognition, purpose). When these emotional needs are met, people can perform at their best; when unmet, they create friction and suppress performance.

How does Agile Brain differ from traditional leadership assessments like DISC or Myers-Briggs?

Agile Brain measures emotional state and needs in the moment using rapid image exposure to access emotional responses before logic, whereas DISC and Myers-Briggs measure personality style or type. Agile Brain can shift moment-to-moment based on current circumstances, while traditional assessments remain relatively stable and only need to be taken once.

What does it look like when safety, autonomy, inclusion, or justice are missing on a team?

Missing safety causes innovation to drop as people self-protect; missing autonomy leads to faded ownership and increased micromanagement; missing inclusion creates quiet meetings and silos; missing justice produces cynicism and quiet resentment with attrition risk. When safety and autonomy are both activated together, it indicates stress and possible burnout.

How did one company use Agile Brain to address hidden cultural problems revealed beneath high engagement scores?

After discovering unmet justice, inclusion, and purpose through Agile Brain, the company increased transparency, clarified decision-making criteria, reinforced fairness in reward systems, reconnected initiatives to the organizational mission, and communicated the 'why' behind leadership decisions - reducing friction without any broken systems, just suppressed ones.

Can Agile Brain be used to measure progress on change initiatives?

Yes, by changing the prompt (e.g., 'When I think about this change initiative'), you can gauge how progress is being made and identify stress points in the organization, revealing which emotional needs are being activated or unmet as the change unfolds.

What our scoring noted

Our reviewer’s read on each dimension, with quotes from the episode.

Insight Density

8 / 20

There are a handful of genuinely useful ideas - rapid image exposure bypassing cognition, the co-activation of safety and autonomy as a burnout signal, and the distinction between snapshot (state) vs. stable (type) assessments - but the episode is heavily diluted by small talk, the TTA 10 quiz, a custom song, and dancing references that consume a significant share of the runtime.

It uses rapid image exposure so the brain responds emotionally before logic kicks in. That's a completely different kind of data.
when safety and autonomy get activated together, that can indicate stress within the organization and possible burnout

Originality

6 / 20

The framework is presented as a synthesis of over a century of motivational theory - Maslow, Aristotle, contemporary neuroscience - which means most of the building blocks are familiar to any trained L&D professional; the 12-cell branding is new but the underlying constructs (psychological safety, autonomy, purpose, fairness) are not. VUCA is explicitly borrowed from the military, and the 'emotional beings with logic' framing is well-worn.

Dr. J.D. pincus synthesized more than a century of motivational theory. Everything from Aristotle and Maslow to contemporary psychology and neuroscience.
VUCA stands for volatile, uncertain, complex, and ambiguous. And if that doesn't really sum up our world today, I don't really know what does.

Guest Caliber

9 / 20

Lynn Turner is a credible practitioner with real organizational consulting experience and multi-certification depth (DISC, Driving Forces, Agile Brain), and she presents actual client casework rather than pure theory; however, she is a certified trainer and consultant rather than a senior operator who has led these interventions at significant organizational scale.

I've been using assessments for decades now, so certified in disc
I've built a year long motivational management certification program grounded in this framework

Specificity & Evidence

6 / 20

All case studies are anonymous, contain no named companies, no before/after metrics, no timelines, and no dollar figures; the most concrete data in the episode is the 12-cell taxonomy itself, which is structural rather than evidential. The 'high engagement survey, something feels off' story has narrative value but zero quantitative grounding.

the results came back very strong. The results showed high engagement, high satisfaction, low turnover risk. But when he reached out, they said, I don't know how to explain it.
they had gone through a lot of acquisition within a short amount of time

Conversational Craft

7 / 20

The hosts ask reasonable process follow-ups ('how did the team handle the issues?' and 'do you go back and retest?') that elicit more concrete detail, but there is no meaningful challenge to any claim, no probing of the neuroscience assertions, and a large portion of the episode is consumed by non-substantive banter, a trivia quiz, and a custom song.

So Lynn, you gave us an example earlier about a company that did score very high as far as like engagement. But then when you look underneath, there were some issues. How did that team handle the issues?
How did you use this process to help them establish their core values? That's interesting.

Conversation analysis

Computed from the transcript - who did the talking, and the words that came up most.

Share of words spoken

  • Lynn Turnerguest58%
  • Jocelyn Allenco-host19%
  • Maria Melfahost19%
  • Narrator3%
  • Speaker E1%

Most-used words

different27feel25emotional22brain19love17lynn16leadership16agile16organization14back13justice12level12values11important11sometimes11leaders10

Episode notes

In this episode of Bring Out the Talent , we’re talking about something that quietly drives almost everything at work but rarely gets measured in a meaningful way: emotion. Most leadership tools focus on what people think, what they do, or how they perform. Very few look at what people actually feel, even though emotions drive motivation, trust, engagement, and culture. In this episode, we discuss the 12 Emotional Gifts of Leadership and the AgileBrain framework, which uses neuroscience and emotional data to reveal what individuals, teams, and organizations really need in order to thrive. Joining us is a certified AgileBrain trainer and a returning Bring Out the Talent favorite, Lynn Turner. Lynn works with leaders and organizations using this approach, helping them better understand what is really happening beneath the surface and how to lead in ways that truly resonate with people. We’re going to explore how emotional needs like Safety, Autonomy, Inclusion, and Justice show up in real workplaces, what happens when they go unmet, and how leaders can start creating cultures where people genuinely want to do their best work.

Full transcript

43 min

Transcribed and scored by The B2B Podcast Index.

Lynn Turner: Bring out the talent. Bring out the talent. Bring out the talent.

Narrator: Welcome to Bring out the Talent, a podcast featuring learning and development experts discussing innovative approaches and industry insights. Tune in to hear our talent help develop yours. Now here are your hosts, TTA CEO and president Maria Melfa and talent manager Jocelyn Allen.

Maria Melfa: Well, let me tell you that we have some of the best dancing ever today from our third time guest to like, I think she's already developed some dance routine to the theme song, so it's very, very impressive. Lynn was in the car.

Jocelyn Allen: That was a car dance if I've ever seen one.

Maria Melfa: Absolutely.

Lynn Turner: Gotta do what you gotta do.

Maria Melfa: Very, very good. Like to see you on the dance floor. I bet you have some very good dance moves there. If you could do it while sitting down. It's, it's very impressive.

Lynn Turner: Thank you. One of my rare talents.

Maria Melfa: One of your many, many talents. Well, we're excited to have you back, Lynn.

Lynn Turner: Excited to be here. Love you guys. Love the show.

Maria Melfa: Oh, we, we love you as well. That's why you are our only, uh, guest that we've had on three times.

Lynn Turner: Third time's a charm.

Maria Melfa: Yes, exactly. Third time is a charm, absolutely. So obviously we love the content that you provide and your thought leadership. So let's get going.

Jocelyn Allen: I'm excited about this one.

Maria Melfa: So today we are talking about something that quietly drives almost everything at work, but really gets measured in a meaningful way, and that's emotion. And yes, we all have emotions. Most leadership tools focus on what people think, what they do, how they perform. Very few look at what people actually fail, even though emotions are what drive motivation, trust, engagement, and culture. In this episode, we're diving into the 12 emotional gifts of leadership and the Agile Brain framework, which uses neuroscience and emotional data to reveal what individuals, teams and organizations really need in order to thrive. Joining us today is our certified Agile Brain trainer. And returning as we mentioned for the third time, bring out the talent favorite, Lynn Turner. Lynn works with leaders and organizations. Using their approach, Lynn is helping them better understand what is really happening beneath the surface and how to lead in ways that truly resonate with people. We're going to explore how emotional needs like safety, autonomy, inclusion and justice show up in real workplaces, what happens when they go unmet, and how leaders can start creating cultures where people genuinely want to do their best. Welcome back again, Lynn.

Lynn Turner: Thank you. I'm excited to be here today.

Maria Melfa: Very excited. So for our listeners who are new to Agile Brain, can you start by explaining what the program is and how it differs from the typical leadership or Engagement tools?

Lynn Turner: Yeah. Agile Brain is, as you mentioned, a neuroscience based framework that measures emotional needs, not personality, not preferences, not opinions. Most leadership tools measure cognition and that's what people think. But Agile Brain measures emotion. What the brain is activated by. It maps human emotional need across four domains. There's the self domain, which is the world within us. The material domain, which is the external world of work and play. Social which is about our connections and relationships. And spiritual which is about our higher ideals and values. And then also across three different levels. A foundational level which is about being. An experiential level, which is about doing, and then an aspirational level which is about having. What I also love about AgileBrain is that it isn't just a modern leadership model. Dr. J.D. pincus synthesized there's a word, more than a century of motivational theory. Everything from Aristotle and Maslow to contemporary psychology and neuroscience. And what kept emerging were the same core emotional drivers. And it all converged into this 12 cell framework. So when we talk about safety, autonomy, justice or purpose, we're not talking about trends, we're talking about enduring human needs. And what makes it different is this. It uses rapid image exposure so the brain responds emotionally before logic kicks in. That's a completely different kind of data. And in my work that data changes the conversation. It really moves us from how do we improve engagement to what emotional conditions are driving or blocking performance.

Maria Melfa: How long has this program been around?

Lynn Turner: So Dr. J.D. pincus has been working on this for decades. Quite honestly, he's been researching the motivational theory like I mentioned to you earlier. But it really started to emerge right around Covid and they started experimenting with the framework during that time M and have actually done some workforce listening studies which are pretty fascinating. In fact, they looked at what was happening to people during COVID right, because the workplace was shifting and what was important in motivating people at that time was shifting. And we kind of saw it right

Jocelyn Allen: during COVID I really like this assessment too, Lynn, because when we were talking about it together a few weeks ago, there was question from really both Maria and I talking about, okay, this is a very different approach, right, to take the emotional route. And I think we've talked very regularly about how connecting emotional self and professional self is because the, the reality is, is that checking yourself at the door is, is most of the time impossible because we are human beings and the way that we, we react 100% of the time is, is emotional. So validating that this assessment tells you where you are right now is the point that I'm getting at that this could be something that evolves and changes as you grow, as you learn, as you adapt. Which I think adds a versatility to this assessment that not a lot of uh, a lot of others have. Because again Maria and I have had conversations where people have even like argued that fact in learning and development. I think assessments are kind of like this 50, 50 polarizing type of thing. Do they work? Do they not work? How do you like, people are different, assessments should be different, yada yada. This one I really do think is probably one of the more like difficult ones to make those connections to because we're talking about root, like roots in emotion. But the profoundness that it kind of like gave me to be totally. I know that that's a big word and like holds a lot of weight, but genuinely I was, the millennial in me was like this feels like a personal attack, a little bit all joke, no like joking, joking, but genuinely it was that spot on to like how I remembered feeling when I was taking it. That I think that that's something to kind of be considered when we're having this conversation. People listening is that this really is different and this isn't going to be a one and done. This is something that you can use to continually evolve both personally and professionally. And I really, I checked into that with this assessment big time.

Lynn Turner: And that's an important note, right, Because I'm certified. I've been using assessments for decades now, so certified in disc. And uh, so the other thing too, DISC is non proprietary, so lots of different companies own the rights to it, right. So certified in DISC as well as another one that does get at motivators called driving forces. So disc and whether it's Predictive index or Myers Briggs, those kind of get at a style or a type. They measure slightly different things. So you really, you really only need to take it once and it should remain pretty consistent. Right? But the driving forces that I was mentioning, I call those, it uh, more looks at the stage, right? And what's important to us at this point of our life so that one can shift over time. So like when we get out of college, it will, it will show one thing, then we start a family, it might show something different, et cetera, et cetera. So different stages of our life. But to your point, Agile Brain gets at the state, the state that we're in in that moment and it can shift over to from moment to moment. And I know even you, Marie kind of talked about, you kind of recognized the state that you were in when you took it and how it kind of shaped what. What showed up.

Maria Melfa: Yeah, absolutely. That was very interesting because Jocelyn and I did take the assessment and, well, first I ended up getting the wrong test.

Lynn Turner: Yes.

Jocelyn Allen: I think Maria got mine and she was like, I don't know.

Lynn Turner: She got mine.

Maria Melfa: Yes. Okay. And I'm like, so. Because it shows, like, I want a lot of connection. And I'm like, actually, I'm feeling very. I feel like people. Not necessarily hated people, but at that point, I was like, okay, I need more, like, alone time. I need more space. I need to, like, take care of myself more. And just. I just felt, like, overwhelmed.

Jocelyn Allen: You were in a personal development kind of moment.

Maria Melfa: Yes, yes. Uh, so. Because. Because we. We work with so many people, and between.

Speaker E: Yeah.

Maria Melfa: Uh, that and families. Family members getting old and all that stuff, so I just felt like I just. I wanted to move to an island on that day. So, again, it was very funny because it said that maybe I took it too literally, but. But I do. Like Jocelyn said, it is very, very interesting. It's very cool, the fact that it. It gives you a snapshot of where you are. So another. When we're looking at this from a corporate point of view, emotion, not logic, drives motivation. So why is it such an important shift in how we think about leadership and performance?

Lynn Turner: Yeah, love this question. To me, leadership is at a turning point. Last year, I spoke at a leadership summit, and I spoke about the evolution of leadership and how it's moved from. I mean, if you think back, Industrial Revolution, right? It was kind of that command and control. Then it moved to kind of this, more about inspiration, and now it's moving more towards motivation. And motivation requires emotional understanding, especially in today's world. Today's world, we live in what I call vuca. Not my term, it's a term that came out of the military. But VUCA stands for volatile, uncertain, complex, and ambiguous. And if that doesn't really sum up our world today, I don't really know what does. But VUCA isn't necessarily about the change. It's really about the pace of the change. But the one constant amidst all this change is human emotional need. So what's fascinating is that while leadership models have evolved, human emotional needs haven't. That's why this framework feels both kind of ancient and modern at the same time. Emotions drive motivation. So if we don't measure emotion, we're solving the wrong problem. Traditional systems measure cognition. Agile brain measures the fuel.

Maria Melfa: Love that.

Lynn Turner: I love that, too.

Jocelyn Allen: And it's again, making just so many connections because I think a big part of this podcast journey has really been connecting oneself to their professional and their personal environment. And I love how this, this creates all of those drivers. Speaking of those drivers, the framework itself centers on 12 emotional gifts, they call it. Right. What are these emotional gifts and how do they help leaders understand themselves and I guess their teams more clearly if this is rolled out in such a way?

Lynn Turner: Sure, sure. And one thing, uh, typically when I start off any session, when we're getting into this discussion, I ask the group that I'm in front of human beings, emotional beings with logic or logical beings with emotion. And it's interesting, some, sometimes there's some debate, but the real answer is we are emotional beings with logic. And when I go through kind of some of the neuroscience. But for going back to your question about the, uh, 12 emotional gifts, as I mentioned earlier, it's built off of a 12 self framework. And in those 12 cells there are the four domains. And again, that's the self domain, which is the world within us, the material domain, which is the external world of work and play. The social domain, which is about our relationships and our connections and, and then the spiritual domain, which is about our higher ideals and principles. And then within that, if you think about, like Maslow, there's different levels. So that foundational level is really about being what we. Foundational, just those basic foundational needs which are safety, autonomy, inclusion and justice. That's at our foundation. Those are things. And what we're finding, we're using this in different ways within organizations as well as within, within school children, within, within the school systems. Because if those foundational levels aren't met, people aren't able to be engaged and you're not going to be able to really do your work or at least do it at a, an effective level as well as for, for any student in school, they're not going to be able, they're not going to be primed to learn if those foundational levels aren't met. So that's the foundational level. The expirational level or experiential level is about doing. And that consists of authenticity, immersion, which is about being in that flow state, caring and ethics. And I'll kind of explain how these kind of roll into each other in a moment. And then the aspirational level is about having. It's about potential, it's about success, it's about recognition, and it's about purpose. So how this works is in that self domain, what it's saying Is when I feel safe, I can therefore be my more authentic self and therefore reach my potential. So that's kind of how they roll into each other. In the material domain, it's saying when I feel I have control or autonomy, and I can therefore immerse myself in my work and get into that flow state where we lose track of time when you're really immersed in something, and therefore I can be successful at whatever that is my work or play. So then moving over to that social domain, when I feel included or I feel a sense of belonging and I feel cared for, I can be recognized for my contributions. And then in that spiritual domain, when I feel things are fair and just and I feel that I'm being treated fairly, which is the ethics, I can therefore reach my higher ideals and purpose. So I call them gifts. Because when leaders understand them in themselves and others, they become strengths. But if they're unmet, they can become friction. I worked with a business owner who had just completed a traditional employee engagement survey, and the results came back very strong. The results showed high engagement, high satisfaction, low turnover risk. But when he reached out, they said, I don't know how to explain it. The survey says we're fine, but something feels off. Um, I'm sensing people are. The meetings feel guarded. People aren't challenging ideas. It feels polite but not honest. So we agreed to pilot Agile Brain with a cross sectional because they had just gone through an employee engagement survey. So we just wanted to pilot to see if anything different came up. So we piloted Agile Brain with a cross section of employees that were different tenure, different locations, different levels. And we looked at the data in an aggregate, and what surfaced wasn't low engagement. It was unmet justice, unmet inclusion, and unmet purpose. So people didn't feel unsafe enough to leave, but they didn't feel safe enough to speak. And they weren't as connected to the mission that originally attracted them to the organization. After we had conversations with the employees, that's what was coming out with regards to purpose, that they were originally attracted to the organization because it gave back to the community, but they weren't seeing that as much as they had previously. And so the traditional surveys asked, are you satisfied? Right. But Agile Brain reveals, do you feel heard? Do you feel treated fairly? And do you feel you belong? And that's when they realized nothing was broken, but something was suppressed. And once we understood what was suppressed, we were able to address the root, um, so increasing transparency, reinforcing fairness, and rebuilding connection to purpose. So we were able to and Some of it was communication.

Jocelyn Allen: So as we were talking, Lynn, you had mentioned that four needs come up most often. Safety, autonomy, inclusion, and justice. When one of those is missing on a team, what does that typically look like in an organization's everyday behavior?

Lynn Turner: Sure, yeah. So if safety is missing, I mean it can, it can show a lot of different things, but typically innovation drops. Right. People don't feel safe experimenting or coming up with new ideas. People may be self protecting. Right. So those are some of the things. And safety too, when you look at the model, safety is the cornerstone of um, the model. So everything really kind of, it holds a lot of weight. Right. When you look at autonomy. And autonomy is about having control. Sometimes ownership fades. Right. People aren't taking ownership. And maybe this is when micromanagement may creep in because people aren't, they're not sensing that people are taking ownership and accountability. Right. Then with inclusion, you might get those quiet meetings or hallway conversations. It's not feeling very inclusive. It's, it's uh, really creating some, some silos, if you will, within the organization. And then justice, when that's missing, you get the cynicism, maybe some quiet resentment and you risk attrition. And often on the surface everything looks fine, but you can feel the emotion. And sometimes too, what we've also learned is when certain needs are grouped together, they can give different indications. So for instance, if we're just, and we're just staying on that foundational level. Right. Of the safety, autonomy, inclusion and justice, when safety and autonomy get activated together, that can indicate stress within the organization and possible burnout. So it could mean that maybe jobs are mismatched or workload isn't there, uh, isn't equal or evened out. So it may be, you want to look at some of those things because safety people don't feel safe and they don't feel that they're in control. So those are indicators of possible burnout for people. And it could be. And then, so you have to look at it right from the, is it, is it the individual? So if an individual, maybe they don't, maybe they need time management or energy management, but if it's across a department or a division, well, maybe there's more going on and it's more about the systems that are in place. So those are some of the things to look at.

Maria Melfa: So Lynn, you gave us an example earlier about a company that did score very high as far as like engagement. But then when you look underneath, there were some issues. How did that team handle the issues? And how did they use Agile Brain to help them. And what were the steps that they took?

Lynn Turner: Yeah, great, Great question. Right, because. Okay, fine, now we have this, um, information. What do we do with the information? Right. What's the application behind it? So, as I mentioned, we did that cross section. We pulled in the next level to really get some more indication from them as to how this could be approached. So we were able to really pinpoint it, and it involved us really increasing transparency. So for justice, they needed to increase some transparency and clarify some criteria for purpose. We really needed to reconnect the initiatives to the mission because that's what was attracting people and that's also what energized people. So we had to kind of align the reward systems with their values. And that, that's another important thing, which I'll, which I'll come back to. But clarify the why before the what. Sometimes, sometimes we just jump into a what. But it's really important for people to understand the, the why behind things. And then just some small clarity shifts dramatically reduced the friction for the owner. I mean, I'll never forget the owner. When we showed the aggregate, he kind of pushed himself away from the table and like, stared at this because he said they had gone through a lot of acquisition within a short amount of time. And after every acquisition, he was like, I travel. But he's like, sometimes I don't communicate while why I'm traveling. So it could look. It could be perceived a certain way. So it's about making sure people understand the why behind different things.

Maria Melfa: Um, and this. Okay, sorry, go ahead.

Lynn Turner: No, no, the other thing I just wanted to mention which is important is values. They did have values for their organization, which I think is really important because those are your guardrails for decision making. So I just worked with another organization. They just went through a leadership transition, and the new leadership really wanted to kind of start some strategic planning, but they didn't really have the values defined. So we did use this process to help them really hone in on what their, their core values were for the organization.

Maria Melfa: How, uh, did you use this process to help them establish their core values? That's interesting.

Lynn Turner: Yeah, it was. Well, so it was, uh, interesting because the. I had mentioned that. What are your core values? They're like, well, we don't really. We have some that we think that we have, but nothing has been shared with the rest of the organization. So I had mentioned that really needs to be defined. And she said, it's two owners. And one of the owners was like, we did this exercise Several years ago where all these values were listed on a piece of paper and we had to pick. And she's like, I hated that process because she's like, it didn't feel authentic. It didn't feel. And she's like, we all use these similar words, but they don't feel. I felt like I was using the same one as the company down the street, which is when we're all using the same words, but where's the real meaning? So I said, well, we could try out your brain and see what comes of it. And we went through the process and we looked at what was coming up for both of the owners and where there was alignment and maybe where there were some where there wasn't. And they have defined their values and it just feels more authentic to them.

Maria Melfa: Very cool example. So in this organization. Well, you mentioned two.

Lynn Turner: Yes, Sorry.

Maria Melfa: Uh, no, no, not sorry. No, you were giving good example. So no, I wasn't specific. So do you go back then and retest and how quickly do you do that? So when you see that there are some issues, do you go back like a year later and say we've actually we're better in these areas? Like how does that process look like?

Lynn Turner: Yeah. So the thing with agile brain too is there is a prompt and you can change the prompt to whatever is necessary. So when I think about working at this organization, that will help you get at the culture. When I think about my relationships or when I think about leading this organization, I think that was the one we did around the values because it gets at what's most important to us. So we do. You can use this to gauge how progress is being made. Especially like with change initiatives. Any change initiatives that you do, it will give you a good indication of, um, if it's moving along well and where the stress points might be for the group. Um, because it's those certain areas are getting activated. So you can then have conversation around. Okay, why do people feel out of control or they're not immersing in this or they don't feel recognized or whatever from the 12 cells.

Maria Melfa: Mhm.

Jocelyn Allen: This is also eye opening, isn't it? I love, I really love the assessment and everything that gets discussed around it. And I, for me, I connected to it very quickly, like I said. And I, I'm curious about your experience with other organizations that have taken this maybe even at a larger scale. What tends to be in your experience when we're talking about the emotional gifts, which of the 1210 tends to create like the biggest aha moment for Leaders, especially when they recognize it in themselves.

Lynn Turner: Yeah, that's a great question. I guess I would have to say justice. Right. Leaders are often shocked by how strongly perceived fairness drives behavior. And sometimes what they thought was resistance was often perceived inequity. And that changes everything. Right. So it's framing things a little bit different, differently in giving different perspectives. But I would have to say justice because we all want to feel like we're doing things that are fair and just, but sometimes it doesn't always. Our actions don't always create that perception.

Maria Melfa: And justice could be such a big area where people feel like they're not getting credit, where credit is due or not getting recognized.

Lynn Turner: Mhm.

Maria Melfa: So a lot of times people look at justice meaning a major issue where something, somebody's doing something significantly wrong. Unethical. Yes, unethical. But it could be a lot of these little areas.

Lynn Turner: Exactly, exactly. And what I have to tell individuals is. And you saw the report, the report gives you that, that first page with the 12 cells. And when certain needs are unmet, they get activated, they become a, uh, darker blue. It's like a heat map. So I tell individuals I had one organization push back, right. They're like, well, what good does this do me? Right? What does this even say? And I said it's almost like your check engine light. So when your check engine light goes on, you don't always know what's going on with the car, Right. You have to pop the hood and do a deeper dive. And that's really what this gets at. It's not going to like reveal everything for you. You have to. That's why I say it's one. It's not for the faint of heart. Unless you really, really want to know and you plan to do something with the information. I don't recommend. This isn't for you, but it does allow you to have deeper conversations and more quickly get to the root cause. Because we spend a lot of time and energy with a Band Aid approach on a lot of things.

Jocelyn Allen: I, um, think being vulnerable is an opportunity for a lot of organizations. It's also the scariest thinking thing you can ever do. Like, just. Honestly, I personally am very uncomfortable with it. And so I think there's a lot to be said for just even the, the assessment, introducing that to organizations and that opening up a broader spectrum of thought process and diving into the deeper details when that sort of happens. Right. Like after leaders begin to start to understand their own emotional patterns through this work, like what, what changes are you often seeing are typically the first ones to take place, like, especially in how they start showing up for their teams.

Maria Melfa: What's.

Lynn Turner: What.

Jocelyn Allen: What noticeable difference is kind of like the first one you see take place?

Lynn Turner: Yeah, I. I mean, because it is looking at things from a different lens and it's more. You're looking at it more systemically. Right. So they kind of stop projecting. Um, so I would say that's one thing they realize. The other thing too, which is important, they realize not everyone is motivated possibly the way they are. We're all motivated by different things. And we know HR sings that all the time. But for leaders to really understand that, they also pause and ask better questions. And if you can sometimes personalize the motivation, that's when you begin lighting a fire within someone, not just under them. And that's a, uh, very different. You want people to be internally intrinsically motivated. So, um, these are. Some of. They just see a different energy happening, but they're more. They take a more intentional process. I guess I would say knowledge is power.

Maria Melfa: Right?

Lynn Turner: Knowledge is. Well, so I often. You hear that a lot.

Maria Melfa: Mhm.

Lynn Turner: And I ask the question, is it

Maria Melfa: knowledge that's power if you take action? Right.

Lynn Turner: Bam.

Maria Melfa: Yes.

Lynn Turner: It's the application.

Maria Melfa: Yes, exactly. Yeah. Yes. Yes.

Lynn Turner: This isn't her first rodeo.

Maria Melfa: Yeah.

Jocelyn Allen: Second, I've never, I. Oh, geez. Caught me so off guard. I'm choking over here. No. I'm beaming with pride. I love that she nailed that. Way to go, Maria.

Maria Melfa: Yes.

Jocelyn Allen: That's my leader in action.

Maria Melfa: Yes. Yes, yes, yes. And a lot of times you might want to take action. It's just sometimes it's. There's just so much to do. But. But, uh, you cannot. If you do not have a good thriving culture, then there's nothing more important. Correct.

Lynn Turner: Yeah.

Maria Melfa: Well, you could do whatever. You can work on many, many different things, but nothing's going to get you to the point you want to be.

Jocelyn Allen: Yeah.

Lynn Turner: And it's about being intentional with your culture. Because culture will just create itself if you're not intentional. And sometimes it's not what you probably have in mind.

Maria Melfa: That is correct. That is correct, sir. I actually been saying that in some of my marketing meetings. And the sad thing is nobody knows what that's from. Remember that was Johnny Carson and Ed McMahon. So a lot of people don't even know that because this is back from the 1930s of when I was born. Right. But Ed McMahon would be in the background. Be like, that's. That is correct, sir. He would say that all the time. And I will say that. And People just look at me like, what are you talking about? And I am not a sir. So, okay, so with that said again, great conversation. So for people listening today and they want to know what to do, like what is the next step? If they want to actually bring Agile Brain back to their company, what advice would you give them?

Lynn Turner: Agile Brain should never be deployed as a standalone tool. It really must be integrated into leadership development. That's why I, I've built a year long motivational management certification program grounded in this framework. So leaders build the muscle to translate emotional insight into action. Because data without development is dangerous, quite honestly. And if an organization isn't prepared to adjust behavior systems leadership practices, I won't recommend they use this again. To me, leadership is at a turning point. We've optimized strategy, we've optimized performance systems, but we haven't optimized emotional literacy. And in a VUCA world and I talked about the volatility, the uncertainty, the complexity and the ambiguity. The constant is human need. If we don't understand what drives people emotionally, we're going to keep solving the wrong problems. So Agile Brain gives us a language for what's been invisible. But once you see it, you have a responsibility to lead differently. And like I said earlier, lighting a fire under someone will never be as powerful as lighting it within them. And I am excited to be collaborating with Dr. J.D. pincus on the next book exploring exactly that, how this framework moves from insight to application in business. So stay tuned.

Maria Melfa: So you get a absolutely. Like number four. Yeah, it does. Um, I love that.

Jocelyn Allen: Lynn, thank you so much.

Maria Melfa: Thank you.

Jocelyn Allen: This is, we love talking to you. We love assessments, we love evaluations like and, and digging into how these things can work. So it is always a pleasure. I don't want to give you the wrong impression that this episode is over though, because we have one more thing on the docket.

Maria Melfa: Okay.

Jocelyn Allen: And we've adjusted some things for you as a three timer, so I hope you're ready. But it's, it's that time. It's the, the TTA 10.

Narrator: It's the TTA 1010 final questions for our guest.

Jocelyn Allen: One of our better timing transitions questions. David, thanks for being here today.

Maria Melfa: I appreciate it, bud.

Jocelyn Allen: Lynn. So you know the TTA 1010 questions, fun, playful, answer them as quickly as you can. Here's the change. You don't get 90 seconds this time because you are a veteran at this point. So we're cutting it down to 60 and uh, we'll see how it all turns out at the End. But I believe in you when that Olympics.

Narrator: Wow.

Maria Melfa: Uh, right.

Lynn Turner: Are you ready? Okay.

Narrator: Ready.

Jocelyn Allen: All right, David, 60 seconds, please. Get it on the clock.

Narrator: 60 seconds on the TTA 10 clock. Starting now.

Jocelyn Allen: What is 200 minus 10?

Lynn Turner: 190.

Jocelyn Allen: If your personality was a weather pattern, what would it be?

Lynn Turner: Sunny.

Jocelyn Allen: Coffee or tea? How do you take it?

Lynn Turner: Tea.

Jocelyn Allen: Honey, you get a surprise day off tomorrow. What's the first thing that you're doing?

Lynn Turner: Sleeping.

Jocelyn Allen: What's three things you'd bring to a deserted island but no phone?

Lynn Turner: Chapstick. I wouldn't even bring a phone. I'd bring chapstick, suntan lotion and a hat.

Jocelyn Allen: Awesome. If you had to eat one meal for the rest of your life, what would it be?

Lynn Turner: Oh, chocolate.

Jocelyn Allen: What's two times two?

Lynn Turner: Four.

Jocelyn Allen: If your current. It says Season of life. I don't like that. If you're current, uh, at phase of your life had a title, what would it be?

Lynn Turner: My current Season of life. Why fall? I don't know.

Jocelyn Allen: Would you be rather be able to fly or read minds?

Lynn Turner: Fly.

Jocelyn Allen: What is one word that people would use to describe you?

Lynn Turner: Talkative.

Jocelyn Allen: That's 10 questions. Let's give her a few seconds back for my stumble.

Speaker E: David.

Maria Melfa: And then I guess thinking like your questions might have been longer than the answers.

Narrator: Adjusting here for the season of life debacle.

Lynn Turner: Yeah.

Jocelyn Allen: Ah, I just didn't like the term, man.

Narrator: Lynn comes in at 57 seconds. She is just. What a moment.

Maria Melfa: Practice. Now I know exactly.

Narrator: Well, we wanted something special for this moment. The three timer. Her jacket's being made, by the way. The smoking jacket. Of course we do have a musical salute. If you can't hear this guys, just wave your arms. But I'm pretty sure you'll be able to hear it. And without further ado, here is a song called at the Core with Lynn Turner.

Speaker E: She's been small, bit scrappy, corporate cool. Seen the boardroom buzz and the break room bl. She studied the patterns, the why and the how. Now she's helping leaders level up. Um, right now she says, hold up. Before you race for more, let's dig a little deeper. Uh, to the core.

Maria Melfa: It's not just numbers.

Speaker E: Uh, profitable.

Maria Melfa: You could listen to this song if you have the day off tomorrow.

Jocelyn Allen: Get it?

Maria Melfa: Cuz she said she wanted to sleep.

Jocelyn Allen: Uh, Lyn thought that was hysterical.

Speaker E: She left.

Narrator: So.

Speaker E: Art

Maria Melfa: it is. Nice martini.

Narrator: There you go.

Maria Melfa: I love that. Fantastic. Fantastic.

Narrator: Those listening to the podcast couldn't see Lynn on stage dancing with some random boy band.

Jocelyn Allen: Well, that's. And like, honestly like. I was like, this is like a boy band bop. I was. I was this. The dance break was absolutely warranted.

Lynn Turner: Thank you for that.

Maria Melfa: Very good.

Jocelyn Allen: So funny, Lynn. Thank you, my friend, for all of your contributions and for joining us again on another episode. We can't wait for the next episode.

Maria Melfa: Absolutely. Thank you so much, Lynn.

Lynn Turner: Get you your books out.

Maria Melfa: Always a pleasure.

Lynn Turner: Take care.

Narrator: Awesome.

Maria Melfa: Um, thank you. Thank you very much. Good stuff.

Jocelyn Allen: If you're interested in using Agile brain to shape your teams and culture, Visit us at thetrainingassociates.com we'll see you later.

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