Behind the Stays · 2026-08-12 · 57 min
Read "Please Do Disturb": Connect with Rachel: Connect with Zach: Check out Lodgify and get an exclusive discount: - In just a moment, you'll meet Rachel Alday, co-founder of Abode Luxury Rentals and author of the forthcoming book, "Please Do Disturb." I brought Rachel back on the podcast because she's an awesome friend of mine, but also because the frameworks and lessons she outlines in her book have guided her and her team in building Abode Luxury Rentals into one of the most respected vacation rental management companies in the country. Early in this conversation, Rachel tells a story about a guest family that called her team constantly with complaints - and then asked to extend their stay. What her team discovered when they stopped being defensive and started being curious became the foundation for everything she's built since. She breaks down the framework behind it: three deceptively simple commitments she and her co-authors spent years uncovering - show up, make room, and build belonging.
The Real Reason You Can't Build a Vacation Rental Brand (It's Not What You Think) - And How to Fix It90 / 100This Week in Hospitality: Pali Society Goes Bonvoy, Hilton's Incubating 5 New Brands, and Hot Takes with Skift's Hospitality Editor, Sean O'Neil70 / 100This Week in Hospitality: Airbnb & Trip Advisor Partner, IHG's Owner Gambit, and a Loyalty Program Worth More Than the AirlineThis Week in Hospitality: Skift Editor-in-Chief Sarah Kopit on The Great Hotel Owner Squeeze, Aman's YouTuber Fiasco, & Marriott's Owner ConcessionSponsored Listings Are Coming to Vrbo - Plus What 2,000 Guests Actually Want from Vacation Rentals (and It's Not a Hot Tub)