Agencies That Build · 2023-08-18 · 47 min
In this episode, we're joined by Javier Santana, Co-Founder at Launch, a trailblazing Digital and Creative Services agency. Javier seamlessly merges innovation and experience to drive businesses toward his goals. Alongside his professional pursuits, he contributes to the advisory board of the Atlanta Community Food Bank's Hunger Walk Committee and co-hosts the illuminating webcast, SpeedBumps Live. In this conversation, he imparts wisdom on agency relationship management and impactful cross-level communication. Discussion Points - What sort of bogus myth, strategy, or misconception would you like to set the record straight on? 5:19 What strategies or approaches have you found to be effective in genuinely attracting customers and fostering the growth of a successful agency? 6:41 Could you share how your agency is structured? 9:17 How do you personally manage boundaries, both individually and for your team, in client relationships? 12:09 Could you discuss your agency's setup, positioning, customer engagement, and how your processes have evolved over time?
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