Your Customer, Your Success · 2026-07-15 · 30 min
In this special mid-year episode of Your Customer, Your Success , Gary looks back at the first half of 2026 and revisits the ten best moments from two of the show's signature segments: Does It Hold Water and Chip Shots . Does It Hold Water is the segment where Gary tests a piece of thought leadership against a guest who has never seen it in advance. The setup produces some of the most honest conversations on the show, and it delivered again this year on feedback, structure, empathy, business modeling, and the difference between joy and happiness. Chip Shots is the shorter form segment, a rotating set of professional questions with a personal edge. The answers this year covered the book that changed how one guest communicates, the line between a real risk and a terrible idea, an underrated travel destination, the risk of putting your ideas into the world, and the one question that changes the tone of any meeting. Nine guests. Ten clips. One question running through all of it: What actually holds up when leaders make decisions about their people, their clients, and their businesses? This episode reinforces the core principles of the show: Client focus is a growth strategy.
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