115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi

Episode notes

Text us your questions and thoughts! Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success managers. Emma is Vice President of Customer Success at RELEX, building and scaling high-performing CS teams in a hypergrowth business environment. She’s passionate about building and scaling a world-class CS team that breaks boundaries and drives outstanding customer value and revenue growth. What you'll learn from this episode: Strategies for driving revenue as a CS team What it means to be entrepreneurial as a CSM How to set team quotas and compensation plans Building business acumen as a Strategic Customer Success Manager Although what first comes to mind about Customer Success is customer retention, advocacy and enablement, it’s worth highlighting that revenue growth is also among those main goals - hand in hand with efficiency improvement.

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