Virtual GM · 2026-02-05 · 16 min
In this episode, Cody and Meagan revisit the heart of what this podcast is all about: being a Virtual GM . With remote operations becoming the norm - not the exception - this conversation is a must-listen for any owner or operator looking to manage smarter, leaner, and more flexibly. Meagan brings a rare perspective, having served as a Virtual GM since 2020 , navigating the hospitality industry through massive change. From pandemic-era pivots to today’s tech-driven workflows, she shares real-world lessons learned and what it truly takes to succeed virtually in 2026. Segment 1: What It Really Means to Be a Virtual GM Cody and Meagan break down the role of a Virtual GM and how it differs from traditional on-site management. Segment 2: Lessons Learned Since 2020 Meagan reflects on the biggest operational shifts, guest behavior changes, and leadership lessons that emerged through the most transformative years in hospitality. Segment 3: Tools That Make Virtual Management Work From PMS and messaging platforms to automation and reporting tools, Meagan outlines the most important systems every Virtual GM needs.
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