Turning Moments of Misery into Moments of Magic with Eli Yoder of Breckenridge Grand Vacations

Episode notes

Eli Yoder, Assistant General Manager at Grand Timber Lodge and fifteen-year veteran of Breckenridge Grand Vacations, joins The Vacation Rental Show for a grounded and inspiring conversation about what exceptional guest experience looks like at scale. Eli oversees operations at a 320-key property within a portfolio that employs more than 650 people and welcomes approximately 16,000 guests every year. He brings a deeply human perspective to every topic covered in this episode, from the philosophy behind turning complaints into connection, to the operational programs that keep leadership present and engaged on the front line.