The Pro Serv Podcast · 2026-05-21 · 23 min
Firm Type: Professional services firm | Boutique Professional Services In this episode, Greg Alexander speaks with Kyle Walbrun, founder of EfficientAide about how a professional services firm solved the january cutoff: rebuilding a services firm around human + ai. This episode is useful for founders of boutique professional service firms who are working on integrating AI into service delivery, building AI-native operations, and transforming pricing and delivery models. Topics covered are Why adding AI to the old delivery model fails, and what a rebuilt human + AI pair actually looks like, How to execute a hard cutoff on new business while transitioning legacy clients without losing the firm, and What changes in recruiting and compensation when AI proficiency becomes the hiring criterion, not EA experience. Learn more about Collective 54, the community for founders of boutique professional service firms.
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