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Fan Dollars, Creator Smiles: destream’s Payments Platform for Content Creators - with Tachat Igityan

The Payments Show Podcast · 2024-07-31 · 45 min

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Key moments - from our scoring

Substance score

40 / 100

Five dimensions, 20 points each

Insight Density8 / 20
Originality7 / 20
Guest Caliber11 / 20
Specificity & Evidence8 / 20
Conversational Craft6 / 20

Tachat Igityan built destream to address the fragmented monetization landscape content creators face across YouTube, PayPal, Patreon, and other platforms. Rather than creating another content tool, destream focuses specifically on the financial rails - offering payment links, a destream debit card (MasterCard), Apple Pay, crypto payments, and live streaming donation widgets with minimal creator overhead. The platform handles KYC verification, chargeback management, first-party fraud prevention, and compliance headaches that typically fall on individual creators. Igityan draws from his banking sector background to navigate regulatory challenges with Visa, MasterCard, and regional banks, positioning destream as an intermediary between audiences and creators. The platform addresses real pain points: Gumroad's $10 minimum withdrawal thresholds, PayPal's 180-500 day refund windows, regional payment barriers for international donations, and the fundamental misclassification of creators as traditional merchants. Tachat positions destream as working directly with compliance teams at major card networks to establish creator-specific payment categories rather than forcing creators into e-commerce merchant classifications.

Key takeaways

  • →Destream consolidates creator monetization (tips, donations, subscriptions, merchandise) into one platform with multiple payment methods rather than requiring creators to manage separate services like PayPal, Gumroad, and Patreon.
  • →The destream debit card (MasterCard) lets creators access funds immediately after receiving donations without triggering bank fraud questions about unsourced income from 'donations.'
  • →Destream handles all chargeback management, fraud prevention, and regulatory compliance so creators never have to dispute transactions or manage payment processing headaches.
  • →Current payment platforms classify creators as traditional merchants despite their fundamentally different risk profile and needs, creating unnecessary friction that destream solves through direct relationships with Visa, MasterCard, and regional banks.
  • →Live streaming creators get widget overlays and donation notifications that drive engagement while the platform manages the financial complexity behind the scenes.

Guests

Tachat Igityan

Topics in this episode

StripeGumroadRevolutMasterCardPayPalVisaApple PayPatreondestream debit cardBuy Me a Coffee

Questions this episode answers

Why do creators need a separate platform instead of just using PayPal or Stripe?

PayPal charges significant fees, allows 180-500 day refund windows without explanation, and creates compliance issues for creators receiving donations. Stripe and similar processors classify creators as merchants despite their fundamentally different business model, leading to strict limitations (like Gumroad's $10 minimum withdrawal) and unnecessary friction. Destream consolidates multiple monetization methods in one place while handling compliance and chargebacks.

How does the destream debit card solve a real creator problem?

When creators receive money through traditional payment methods, banks question large deposits labeled as 'donations' and may flag them as fraud. The destream MasterCard lets creators immediately spend received funds on their card (available in Apple Wallet within 15 seconds), avoiding the bank conversation entirely while maintaining transaction legitimacy.

What compliance burden does destream remove from creators?

Destream handles KYC verification, chargeback disputes, first-party fraud prevention, and regulatory communication with Visa and MasterCard - all tasks that typically require creators to hire support staff or spend significant time managing. Creators only provide an ID photo and selfie during simple onboarding.

How does destream work with Visa and MasterCard to change how creators are treated?

As destream aggregates more creators, it gains direct relationships with Visa and MasterCard account managers to advocate for creator-specific payment categories rather than forcing creators into traditional merchant classifications. The company also works with banks like Revolut to recognize destream transactions without flagging them as suspicious.

What payment methods does destream accept from donors?

Destream accepts debit cards, credit cards, Apple Pay, cryptocurrency, and issues its own MasterCard for creators to spend received funds immediately across any MasterCard-accepting merchant.

What our scoring noted

Our reviewer’s read on each dimension, with quotes from the episode.

Insight Density

8 / 20

There are occasional operational nuggets - the PayPal chargeback window, the casino-streamer misidentification problem, and the need to work personal managers at Visa rather than the institution - but the episode is padded with tourism chat, the Fidias MEP tangent, and general market cheerleading that crowds out substantive insight.

the policy of PayPal that after transaction in 300 or 500 days without any question, payer can just get a refund without any explanation
one of the audience, I mean the donators, he's donating and he thinks that he's betting with him with the creator. And then coming back to us that, you know, I did not receive my. I win and I did not receive my money

Originality

7 / 20

The reframing of the problem from the donator's friction rather than the creator's is mildly fresh, and the NFC-hoodie tipping concept is genuinely novel, but the overarching narrative - platforms ignore money, use us instead - is a standard fintech founder pitch with no contrarian or first-principles depth.

almost I can say yet all platforms on the market now are focused on the tools for creators... But there is no platform which focusing on money
on a hoodie there is NFC and which is connected to a creator's link and every. And like tip as easy. Just tip through your phone, you know just, just, just tap and make donation

Guest Caliber

11 / 20

Igityan is a genuine practitioner who has built a fintech from scratch in a niche market and draws on real banking experience, giving him credible operational authority; however, the company is small and early-stage, and there are no disclosed metrics or scale indicators to validate the depth of that experience.

every day we are explaining to, to banks, to payment methods, to all the financial world that guys... We were in TwitchCon, uh, TwitchCon two weeks ago and I made a lot of pictures to show to the compliance officers
we spent almost a year, one year talking, explaining, trying, finding the way, finding the way legal case, how it's structured

Specificity & Evidence

8 / 20

The episode offers some concrete specifics - named local payment methods, a 100-euro confetti threshold, the one-ID-plus-selfie KYC flow - but is notably absent of any user numbers, revenue figures, chargeback rates, or growth data that would let a B2B operator benchmark the claims.

in Germany they have Jaropay in Netherlands Ideal in US again depends on the type of the users
the confetti machine which was connected to donations and when someone was donating one um, hundred euro plus I think the machine starts

Conversational Craft

6 / 20

The host leads witnesses throughout, framing answers for the guest and asking closed confirming questions rather than probing; there is no substantive pushback, no follow-up on vague claims like the '300 or 500 days' PayPal window, and significant airtime is ceded to tangential topics like Cyprus tourism and the Fidias MEP story.

Am I right in assuming that the creators now don't really need to deal with any headaches because you guys deal with it? Is that correct?
I'm assuming you're kind of doing that right?

Conversation analysis

Computed from the transcript - who did the talking, and the words that came up most.

Share of words spoken

  • Speaker B78%
  • Speaker A22%

Most-used words

creator28content27payment26creators24money19card18side17platform16banks16market16visa16understand15stream14help13trying11cyprus11

Episode notes

In episode 100 of The Payments Show Podcast, I spoke to Tachat Igityan who is the Founder of destream. destream is a financial platform for content creators which revolutionises the way content creators receive payments and donations. VIDEO and PDF Transcript: - click here Summary of topics discussed: (01:41) - Guest Introduction: Tachat Igityan (Founder, destream) (03:52) - Payment Challenges Faced by Content Creators (05:27) - Origin Story: Frustrations as a Donator (07:05) - Abundance of Tools... Nothing for Payments (09:23) - Creators Are Not Traditional "Merchants" (11:23) - Creators Are Not "Startups" Either! (12:51) - Terms & Conditions vs Legal Compliance (13:50) - First-Party Fraud (Friendly Fraud) (19:03) - The Solution: Payment Links and more (22:52) - Hassle-Free Payments for Creators (24:36) - Aggregation = Power: a Win for Banks and Creators (26:50) - ASMR and OnlyFans Save The Day! (29:06) - Why destream Exists: To Help You (31:20) - Less Steps = More Donations (33:17) - The Future: Physical + Digital Payment Experiences (35:26) - Local Payment Methods and One-Click Payments (37:26) - Getting Started with destream (39:04) - Cyprus: Startups and a New Creator MEP!

Full transcript

45 min

Transcribed and scored by The B2B Podcast Index.

Speaker A: Hi, I'm um, your host, Satwan and welcome to this episode of the Payments Show. If you'd like to watch the video version of this podcast or download the PDF transcript, please either click the link in the show notes or visit thepaymentsshow.substack.com Enjoy the episode. Ta cha. Welcome to the Payment Show.

Speaker B: Hello, hello, hello. Thank you for inviting me.

Speaker A: It's great to have you on, especially from a personal perspective being a content creator. I'm really excited about this show.

Speaker B: Yeah. Actually always happy to join me to talk with the content creators directly because uh, that's. What are we doing. We're trying to help you. Now I'm in uh, sunny Cyprus with a more than 30, uh, 5 degree temperature outside. Yeah. But I'm at the office. So with the AC and I'm okay. I'm good.

Speaker A: Beautiful. Last time I was Cyprus, I was. It was. I think it was 1999.

Speaker B: Oh, it's completely diff. It's completely different countries now. Yeah.

Speaker A: I went to Ayia Napa.

Speaker B: Yeah, I guess that it will be a. But not the Limassol which I based actually because it's more business city let's say. Yeah, a lot of companies are here. Yeah. Based here. Either here or Nicosia in the capital of the Cyprus. Yeah. But Ayia Napa is the uh, is that place for real holiday?

Speaker A: I actually would love to see a different part of Cyprus because that's the only memory I have of it. So that's great.

Speaker B: Yeah, always, always welcome.

Speaker A: Yeah, yeah. Look forward to coming back. So I'm going to give you uh, a quick intro and uh, we'll get stuck in. So Touchat, you're the founder and CEO of D Stream and D Stream is a financial platform for content creators and it aims to revolutionize the way that content creators receive payments. And as I mentioned earlier, very, very personal to me because I've tried to monetize this podcast with varying degrees of success and it's quite challenging because if you look at a pure payment platform such as PayPal, okay, you can send a link but not everybody's comfortable with that. You can have a website with credit card processing, but it seems a bit weird I think to people to just give a donation that way. And um, then there's other platforms like Buy Me a Coffee and Substack, you can monetize newsletters and there's bits around the edges for everything but I think nothing quite nails it would. I'm sure you'd agree is that's why you created the company.

Speaker B: Yeah, yeah, exactly. That was the, I mean when we started it there was even less platforms and the less payment methods you can uh, use as a content creator to get a payment. Okay. These days they are a bit easier but in general let's say everything is uh, the same. Yeah. As you said, I mean the most weird way is to open a website just to accept donations with a company and everything. So there is still there is no uh, one stop shop let's say for the creators when they can have different products based on payments and let's say from the fintech side. So there's a fintech platform. Yeah, they are for subscriptions. There are platforms like Patreon and etc. Buy me a coffee. As you said, PayPal is like combining everything but with other headache. We know that headache. Ah. A lot. Yeah. So I think we will discuss later on about that. Yeah. But yeah, in general that was the idea to combine and make a one, one platform and help as much as possible creators to have only one solution, let's say for uh, accepting payment, donations, etc.

Speaker A: Yeah. I want to outline for the audience a couple of the challenges because most people listening will be running a business. They're looking for a uh, payment system that's better than what they have but they're selling things. So you will know these. But for the sake of the audience I'm going to read out a few of the challenges. So you've got the monetization model challenge to support your favorite creator. There's subscriptions or there's donations or one off purchases such as for merchandise there's tipping and it can be confusing for fans who really want to contribute to their favorite content creator. Then you've got the big tech platforms and obviously the biggest one of all is YouTube. The challenge with tipping fans or contributing there through their platform is they take a big cut and then you've got the political side of it as well. They may cancel, you know, conservative views as we've all seen over the past few years. So that has its own set of challenges which is another discussion in itself. Then you've got regional issues for payment platforms depending on where in the world you are. There's various people I follow and um, occasionally they might make something free on YouTube or whatever. And if you want to see the second part you go have to go onto Patreon to subscribe or something and, and sometimes you just want to rent a movie like on itunes. So these are the kinds of challenges I want to explain to the audience where on the face of it, it would seem simple, hey, just set up Stripe or PayPal. It's not quite that simple, right?

Speaker B: Yeah, yeah, yeah. It's completely not as simple at all, let's say. So it's not just a PayPal. Yeah.

Speaker A: Before I move on to more details, it will be great to hear the sort of founding story and the origin story of your company. What's your history and what led you to create this platform?

Speaker B: Actually as an idea, it started let's say 2018, 2019. Why? Because you explained the challenges from your side as a creator, but also there are challenges as a donator, let's say. Yes. So when I'm trying and uh, that time it took how many years? Four, five, almost six years ago when I was trying to donate, let's say to some creators which are out of my country, for example, it's also challenging. I mean so I want to make a transaction, then thousand of questions from the banks, why are you doing that? What are you buying, send me the invoices, what they worth, et cetera, et cetera. So then I understand that there is no platform which can combine it in one place. And because I have an experience mostly in banking sector, I mean I know how the banks are working, I know how the payment systems are working, working. And even uh, having that knowledge, for me it was like super hard to make transaction for example from Europe to US sometimes, you know, because even because the transaction was made in a different currency, it also uh, include additional currency exchanges on my side. Not only on side of the creator when they receive uh, transaction. Yeah. And then I decided why not to build a platform which will focus on financial uh, partners. Because almost I can say yet all platforms on the market now are uh, focused on the tools for creators. Yeah. So either it's a platform to publish a content to additional content or it's additional skins, you know, templates or whatever. But there is no platform which focusing on money. They just use what they just connect your PayPal and that's it. So. But yeah, having the stories with PayPal even on our site, when the. When first of all, as you said that huge cut, that's one thing, another thing that the policy of PayPal that after transaction in 300 or 500 days without any question, payer can just get a refund without any explanation. And also understanding that no one, I mean from the creators were the influencers, they're not professionals, they don't know what, they don't know how to react when the refund comes. The Chargebacks, all that stories. And it means that it's some kind of fraud, let's say, which are also a lot in the financial market. And I. And that part we decided to take on us and try to help the creators, uh, create, not manage the banks, play payments or etc. So that's. We are professional on the side of transactions and money. You guys, please make what are you doing and make us happy on your side. Yeah. So with the new awesome content and we will take this part.

Speaker A: Yeah. One interesting thing that I tried to do, uh, on this podcasting journey, I wrote. I wrote a guide that I sold for $3 or so on Gumroad. And so it was a PDF download and I sold three copies and the payout for me needs to be. I think it's 9 96. Right. But Gumroad don't allow you to withdraw money until it hits $10. So. So you, you have these weird challenges which because of their argument is well, it costs us a certain amount to do a transfer and crypto would be great here. But they obviously won't do crypto.

Speaker B: They.

Speaker A: They're limited by their payment rails, which I'm assuming are stripe. I'm not sure. 100.

Speaker B: Yeah. But I'm sure mostly. Yeah. Uh, this Stripe. But again Stripe. Actually, to be honest, I will tell uh, one thing why I understand stripe, I understand PayPal and Etc. Yeah. Because the market is new. The market is growing, extremely growing. And the new type of merchants, what they say, yes, a creator for them is a merchant, but they under the word merchant for them it's like a small e commerce website or whatever who's selling stuff. Yeah. But when you are just starting something. Yeah. You are just a creator has no experience even $5, $10, $15 or whatever. It's money which will maybe will help. Yeah. So having a thousand of limitations. A thousand of whatever. Which usually the big companies have, I understand why they have. But at the same time it doesn't help the market and doesn't have anybody to. To motivate even. Yeah. You know, you lose your motivation when you made something you even got. You've got something, but now you cannot get it. Yeah. Like and m. Then what. How I'm going to use that. There is no way to use something which you already looks like you received. Yes. So yeah, that's, that's, that is the

Speaker A: part I think you've nailed it right there. It's just a mere fact that everybody has to be classified as a merchant. You know, you're not. If you're selling PDFs and guides and courses. You're not really a merchant in the traditional sense. Right?

Speaker B: Yeah, it's like you know that the creators, they don't even know that they're merchants. Yeah, yeah, they're just persons who want to sell the one PDF or, or uh, just try if it's possible to sell or whatever. Maybe he will not sell any, anything later on, but he want to try it. I mean in general, you know, the world, I mean this, this financial world is with the big companies. Everybody is talking about the startups, you know that you need to start, I mean always do that. All the motivation videos, if you want, just start. Yeah, yeah, that's all good. But working with the classical banks, the classical fintechs, you understand? Even, even if you have, I mean, super motivation, then you're super motivated to do something. Doesn't mean that you will, you can't, I mean you will be uh, allowed to do that, but by third party companies which even don't know who you are, what you're going to do and why are you doing that. Yes. So that's, that's, that's true what we have today and actually all these problems we have every day for our business. Yeah. So every day we are explaining to, to banks, to payment methods, to all the financial world that guys. Yes, creators are doing this. Creators are doing that here the picture that they are real. We were in TwitchCon, uh, TwitchCon two weeks ago and I made a lot of pictures to show to the compliance officers that you see. The guys are here. This is our booth. These are creators. Yes. Sometimes they are crazy, super creative or whatever. They don't have a clue. What is this document? Proof of that, Proof of these invoices or whatever. Just that how the world is. I mean the market is working, guys. And because on the other hand everybody says yeah, that's super interesting market, we want to serve it. Help us. Yeah, we are ready to work as a bank. Yeah. Uh, do everything what you want. But on the second hand, it's always the old stylish rules, I don't know what, which are. Usually it's even not a law. You know, law is a, I mean law is law, but when it's like internal rules which they don't want to change. Yeah. Terms of conditions or whatever, they don't want to change. But at the same time just talking about uh, that yes, we want to work in a new generation, whatever. No guys, I mean you need to do something and understanding that yeah, we, we have the challenges every day and we are trying to. To do our best. I mean for, for. For the creative market. Yeah. But from other, from that side also the creators which are. How to say. Not even the creators. Even donators. Yeah. Who's donating? They're not always. Yeah. The audience. Not always. Also super clear let's say. Yeah. So because if, if you check our reviews for ex you will see the words like oh, they steal $100 from my card without my permission. I mean technically it's impossible from our side. Yeah. Because every transaction need to be approved by phone, by sms. But whatever it need to be approved and ah. It usually it means that uh. Either he was not happy or he was super happy. He made transaction. Uh two days later he understand that he. He's out of money so decided to get back the money, the donation back and all the things are again one of the problems we have. Yeah. Because they come to us trying telling the tales. Like if it's. Sometimes it really sounds like a fairy tale from the book. You know that you know I made the tip. I don't know what. Then he said this, I said that and I want my money back. Like uh guys and all these things we are orchestrating also. Yeah. It's not just only the platform who just send money from uh, from point A to point B. We are a part of the market and the part of the audience. Uh, we are like intermediary between audience and creators. Yeah. And to make that all of them happy. But not always people are ready to be happy. That's also other story.

Speaker A: Yeah. Friendly fraud is a big problem. One of my guests uh put it really nicely the other day. He calls it first party fraud because he thinks that friendly fraud is not showing the seriousness of the problem. Which I totally agree with.

Speaker B: Yeah, yeah, yeah that's. I agree with that. Because friendly fraud. Yeah. Something I mean I have to say with friendly fraud you can work. Yeah. But with uh, the type of the guys who, who are not friendly. Let's say it's a completely uh. Hard. I mean because when the chargeback comes it goes to us and we need to manage it. And then you understand that this guy is doing chargeback because just he can. Without any explanation, without anything just he found the button chargeback and he's chargebacking. That's it. Yeah. So it's not even fraud. It's behavior. I don't know how to say. I mean just because. Yeah. Because you can he. He's trying to do that without any, any question. And when the bank is going to them and telling, you know, that if you will lose this chargeback, the. It will be another $500 fine. And they starting like no, no, no. Uh, now they're saying that it was, it wasn't my chargeback. My bank decided to make a charge. I mean like games everywhere.

Speaker A: Yeah, I've not heard that one before.

Speaker B: I have a lot of many, many stories. You know, many stories we have. Even the other, other things just. This is more problematic things actually. You know that based on a type, uh, of merchant. Let's say we are merchant. Yeah. So sometimes when. Okay, let's say it's a casino streamer. He's playing casino. And one of the. That's streaming. Yeah, it's like a common thing. And one of the audience, I mean the donators, he's donating and he thinks that he's betting with him with the creator. And then. Yeah. And then coming back to us that, you know, I did not receive my. I win and I did not receive my money. But another support is like, you know, we are not a gaming platform. We are not a platform for gambling, casino or whatever. Then he's, he's sending emails to authorities, he's sending emails to police, he's sending emails to Visa and MasterCard. And it's like it's very hard to explain to Visa and MasterCard and authorities that guys, it's. We are, I mean we are not doing anything here. The guy, because he thought that he's playing with the creator. Um, and then we are receiving sometimes fines because of miscommunication, misunderstanding, misusing, I don't know, whatever. Yeah, but that's the life. And actually there is no solution for, for that today. How to explain the like the person that when you see something doesn't mean that it's, it's the, the same thing what you think.

Speaker A: Yeah, no solution for stupidity. I mean that's, that's the only way I can describe that. Yeah.

Speaker B: But again, we are living in the world when the payment systems, banks, etc. They never will tell that the people are stupid. Yeah. Always the merchant is the stupid side. Yeah.

Speaker A: So you can't offend anyone.

Speaker B: Yeah. Clients are always right.

Speaker A: Interesting. I'm sure you got some great stories, but maybe we'll finish on one or two more. But I'll, I'll uh. I want to go to the, to your solution. So first of all I want to tell the audience, check out your website because the solution is really slick in terms of visually. So Your website is dstream.net. so D for Delta and the word stream.net and on Twitter you guys are streamproject. So I want you to talk through your solution because it's pretty feature rich. So some of the things that I saw on your website, you've got the D stream debit card, you've got Apple pay as a payment system, you've got features for streamers so people providing the content, things like widgets and overlays. You offer payment buttons and transaction management. So there's a lot there and maybe you can talk about a couple of those and explain how your solution works. Really?

Speaker B: Yeah, sure. So if you are streaming and you're a live streamer, in that case we have additional instruments which added like a second layer on the stream with the pictures, GIF animations, etc. And the main tool is the donation widget which means that when every dollar which will donate it will be shown on the stream with additional text. What the donator is texting. Yeah. Or uploading a picture or whatever. I mean that type of a classical, what the classical donation is streaming is. So yeah we have that tools but again we are more focused on the money. That's why maybe they are not super slick and sexy for followers. I don't know the, you know the, the layer for the following or etc. But the money side is the think what are we doing? So but the main product is the uh, simple payment link which you can publish uh actually on any content social media where you're publishing your content and people just can easily send you tip. So they just need to decide how much currency which payment method we have now debit cards actually any card Apple uh, pay crypto and in a second you as a creator will receive that donation to your account and then at the same second you can withdraw to a bank account to other card or you can issue this stream card. Yeah. So this stream card is a more or less new product we provide to our creators because again understanding from the creator side when you have a card, when you receive money, bank is asking what is that? You said donations and that's it. So now explain to the bank what is donation, why someone just decided to send you €300 without anything just because he likes you. So understanding that part also. So we are issuing a card which just easily possible to connect to Apple or Android and in a second get money to the card, move money to the card and pay everywhere where the MasterCard is accepted because the card is MasterCard and it's like let's say from the second you Receive donation and you can spend. It's like another 15 seconds. One, one you need just to push the button and. And that's it. You can go and then pay through the card which you have in your. In your Apple Wallet. Yeah. For example or against. If you want to use for example revalued or whatever just by card number in the 5 seconds the money will be sent to. To your revolut card and again use the funds you received from the users. That's actually the. If we say in the shortest way what are we doing? So that simplifying transactions for creators with additional tools which can they use on their streams or they can use our beautiful buttons for some to publish somewhere. Yeah, that's. But again the main aim is to simplify the transactions and the way how you as creator can receive support from your audience.

Speaker A: Yeah. Am I right in assuming that the creators now don't really need to deal with any headaches because you guys deal with it? Is that correct?

Speaker B: Yes, yes. We manage chargebacks. We manage actually everything which usually before uh, creator need to manage himself. Yeah. So it's everything that's on our side. We are only asking from the creator a simple kyc. Because that's a law. We need to know our client and we just ask one picture of the ID and one selfie. That's it. So after checks we see that everything is okay and the creator can use the platform and creator need to explain what he's doing. Because I hope that mostly we have only good creators. But always fraud, as we said before is everywhere. We saw so many cases when the creator becomes not a creator. Yes. So that's why we have an easy onboarding process. It's not AI, it's not robots or whatever. We have support center the guys who really understand what are you doing. And it's not like in a bank. It's like young guys who are watching streams, watching YouTube, watching, reading what I mean they really know. Uh, what are you doing? We just need to prove that you are the creator. That's it. After that you have no headache, any problem. Just in a second there is a live chat, just message and you'll get an answer for sure from. From our support team because we are not even saying it's support, let's say friends of the creators. Yeah. So from the distream side, if you need help, the guys will always help you.

Speaker A: Great stuff. And then would I be right in assuming that because you're effectively aggregating all of these people that would have had to deal with These fights with the banks and payment systems themselves because you're aggregating them, you've got more weight to speak to Visa, uh, MasterCard or banks to say look, they're not merchants. Let's get with the modern times and create a category for these people. I'm assuming you're kind of doing that right?

Speaker B: Yeah, actually, actually that's also now we are becoming bigger and bigger and now we have let's say some power to talk with MasterCard and Visa. Because when you are also a small startup and just saying that you want to do something doesn't mean that everybody will believe you and it will open any door to a such huge uh, corporate corps. Yeah. Around the world because like Visa and MasterCard is multi billion companies and this stream a small startup who's saying hey, hey, we will help you. It's not always that how the, the world is works. Yeah, yeah. But now we are in good contact with Visa and MasterCard trying to be a good contact also with any banks around. I mean the common banks who's involved like Revalute is one of the examples because a lot of people use Revalued in Europe for example to make donations or receive. So they know what the stream is. Yeah. So when the money comes from this stream there is no additional super questions. What is this? What is this stream? What are they doing? I mean they understand who we are and again with Visa, uh, but the problem with human huge companies that as even they are saying because of the bureaucracy in the company. Yeah. So it's quite hard to do something. That's why mostly the only way is to work with personal managers, let's say in Visa or uh, with personalities. Because if you try to work with the company it's impossible. So yeah, that's why we are doing our best to find the right person, let's say who will help us uh, step by step do something. Otherwise this business is impossible.

Speaker A: Yeah. I mean half the problem is be it banks or even senior people at Visa, uh, MasterCard, they're you know, if they're older, they just don't have this concept that you can earn money without a job and, and obviously they know you can start a business too. But even a business they're thinking more traditional sense. Unless you have the understanding of even the concept of what our generation is dealing with, you're going to get ignored.

Speaker B: Yeah. But thanks. Let's say God, time is changing. If six years ago it was actually impossible to explain what are we doing? Because every, I mean no one really Understand when I was showing the, you know I like to show usually to that guys the ASMR with 50 uh, million views, 70 hundred million views that just girl is doing like almost for them it's girl doing nothing or another guy is doing nothing, just crashing or whatever and another 50 million people watching that. Yeah. So I mean this is 50 million real people persons really watch that. So. And they went to support. That's how it works now thanks to YouTube, thanks to, I mean the old technologies we have Apple, Google, whatever even sometimes thanks to OnlyFans. Actually yeah. Even though we are not working with the OnlyFans but uh, now it's the content creator as it is now is massive.

Speaker A: So it's in the sort of public consciousness.

Speaker B: Yeah. So when their kids grow big and they said now we are content creators or we are trying to be a content creator after that they are trying to dig in a bit to understand the market. Yeah. Of course they will not understand it 100% but even 5% of this new knowledge help us a uh, lot to explain what are we doing otherwise? We are I don't know, unicorns running on the rainbow, you know like for them it's something like that.

Speaker A: Yeah, yeah. Absolutely. Good stuff. Well it's awesome to see that you're having an impact now. So you were. Your company was founded in 2018 right.

Speaker B: Uh again with the startup it's so hard to say the date of from 2018 without let's say a legal part of the company. As it is we start thinking about this dream, we start generating ideas, we put it on a paper first designs or whatever. Yeah. So we say yes. So the project start at 2018.

Speaker A: Is there anything you wanted to get across that I've missed?

Speaker B: The main idea of the product really to help and just we want to explain that as minimum you are. I'm here so. Because always when you need to work with the financial platforms it's always important to know the personalities behind the platforms. Yeah. Because we are not a ah branded banks, you know like we are not the bank of America. We are not HSBC or whatever with the history of the brand like 3,000 years before. Yeah. But so.

Speaker A: Yep.

Speaker B: And we know that sometimes it's not the thing which helps you with the stories. Yes. So yeah in this case we can say guys we are a part of the market. We really understand really what you are struggling with and ah we also have the same problems. Um but knowing and being from the fintech, having the experience with the banks working in the banks with the Banks, around the banks. We are doing the thing which we think that will help you. So that's the main idea what we, what we ask because just to imagine explaining why we want to issue card for a specific market, having a billion other cards. We spent almost a year, one year talking, explaining, trying, finding the way, finding the way legal case, how it's uh, structured and etc. Yes. And we um, are doing our job and I hope that you like it.

Speaker A: Yeah, well, I mean from the brief I'd not heard of D Stream personally, but when I saw the platform it looked fantastic. And UX and UI is so important as well because when it comes to payments it's. It's a key variable that instills trust. If something looks good.

Speaker B: Yeah.

Speaker A: Doesn't mean that it is good, but it helps.

Speaker B: Yeah. Especially with donations or any type of support because it's emotional thing. Yeah. You want to make the transaction now. So if it's like seven steps on the third step you will think that later. Yeah. So. But no, you need to make it on your fingers, let's say without asking. I mean sometimes I saw, you know, the procedure of payment. I don't know what else I need to provide to make that, I don't know, €20 payment. Yeah. No, you need to make in one click from any device, from refrigerator, I don't know, from everywhere. That was the main idea with any currency. And that's why when we are, when we add crypto, it's something again for the uh, creators. It's something hard. Non understandable. Yeah. This, you know, wallet or whatever we say no guys, for you, you will receive the same M for that. For you it's crypto or card or whatever else, doesn't matter. You will receive your money into your account. So we take over all the exchanges, you know, the type of cryptos, this network that network, all that still all that stuff, which I mean professional part, it's not your job. Please make your content and just use our button, our link which, which is possible to use actually everywhere Instagram there is possible to put a link in uh, stories that is you are allowed to do that in profile, Twitter, everywhere when you can publish a link. So you can use our solution.

Speaker A: Fantastic. So let's talk about the future. Have you got any cool features or anything you wanted to share coming up maybe in the next six to 12 months. And if it's secret, maybe give us a sneak peek.

Speaker B: Always we are doing, I don't want experiments. And for example, once it was Gamescom and we Made a confetti machine which was connected to donations and when someone was donating one um, hundred euro plus I think the machine starts and you're not spreading the confetti around. A real confetti to a creator. Yeah. And we always think that okay, pictures are good. Yeah. Digital, everything is. Digital is good. But when you can touch let's say through the, through the display let's say and somehow react with the creator in offline. Yeah. Physical, that can be the most. One of the interesting parts of the donation. A new type of interaction, let's say. Yeah. So we are working on such stories. Okay. Configuration is like something which is expensive and it's hard but there are also some other machines and devices can be used for that. Another thing we like a couple of weeks ago it was TwitchCon in Rotterdam in Netherlands. We, we made um, our merch like it was hoodie. On a hoodie there is NFC and which is connected to a uh, creator's link and every. And like tip as easy. Just tip through your phone, you know just, just, just tap and make donation. That also was really new type of uh interaction let's say where you can just make the donation just using your phone in offline mode. Without there was no, there is no content or whatever. You know, this is your creator uh and you want to make it and you want to support. You can just tap uh and send you know, $1, $5, $10 whatever dollar you want. And it's. It looks really nice from that side. Yeah. So. And on the other hand we are working on to add uh, as much as possible new payment methods, local methods, depends on country. Because as yes you said before credit card is okay. Yeah. I mean everywhere it works. But there are a lot of local payment methods around the world and in a specific country it's more common. For example the payment uh, method. I don't know in Germany they have Jaropay in Netherlands Ideal in US again depends on the type of the users. They prefer either this or that. Yes. So we are trying to add as much as possible payment methods on our payment page let's say. And again simplifying as much as possible the payment flow to have for me the best is donate with one click which is almost impossible. Yeah but, but that's, that's the ideal. Yeah. To make the, the one click payment.

Speaker A: I don't know, I personally don't think even if it's technically possible, I don't think I'd want one click. Like I mean Amazon have had one click for years. But I deliberately don't want to use it because you still want that final check. You know that's me, that's me personally anyway.

Speaker B: That's uh. Yeah that's also I mean again new generation. We're also like not old yet. Thanks. But the newest generation they think completely different way. Yes. So it's also another challenge that the market is growing, the people are growing and every time we need to be like a solution for everybody. Yeah. Uh, let's say so from from the young generation to the old generation. So that's why that's also for us it's challenge to be always on. On the wave. Let's say yes or the market and and we can provide the best solutions which which are available from the tech from the fintech side to a normal people let's say for to. To market.

Speaker A: Fantastic. If somebody wants to get started with the stream a content creator, I'm assuming it doesn't take very long at all. Did you want to go through the process?

Speaker B: Yeah, it's easy. You just go to our website if you want you can use registration uh platform if you are content creating in Twitch there is Twitch, YouTube or other social as easy as possible. So or just make a new registration by login and password after that it's like it will take 2 minutes 1 minute to show us automatically it's not someone you need to call it to make a photo uh of ID and uh face recognition or whatever. I mean through your phone or laptop and actually that's it. And later on we will ask one of our friends through the chat, support chat we'll ask just provide some links of your content. We'll see that it's okay. And there is not against our rules because we are not working with all content what we have. So we don't touch political content at all. We are not working with the adult content. Yeah yeah yeah yeah yeah. But all other we are, we are happy and it will take I don't know three minutes in total to open an account with us and start you will get the link and also like after generating the QR code which you can put either QR code or the link or take one of the templates we have for the button um and just publish everywhere you want and start receiving transactions.

Speaker A: Good stuff. I want to ask one final question. This is purely my personal interest because I know what happened in Cyprus during the financial crisis. You know the bank bail ins which are quite horrifying to me personally. You mentioned right at the beginning when I asked you well why did you start this? And you mentioned that spending money overseas from Cyprus was quite challenging. Did it have anything to sort of do with that? Is it interlinked in any way specifically for you? It was difficult or not or is that not correct?

Speaker B: No, that's in general stuff. This is not only Cyprus or I mean in general. Again, it's changing. But even seven years ago, even if, if it's visa, the. And it's visa Europe, uh, globally they were divided by visa, US visa Europe, visa, cis, visa, whatever. And even though it was visa, but the transactions were not so smooth as it had to be, the idea was there. Yeah. So if we're talking about the uh, classical payment schemes and etc. From the financial crisis. Okay, the crisis happened, what to say. But now Cyprus is one of the, let's say startup hubs of the region. We have here a lot of gaming companies. One of the. Actually originally I'm from Armenia and uh, why we decided to completely move to Cyprus because I was not living here like always mostly like let's say summertime, uh, because of the number of companies here. Ah, startups here. The. From the legal side, how they support startups. I mean the community here is huge. Yeah. Gaming companies. Because we are more or less on a gaming even. You know the story that the content creator from Cyprus was elected to European Parliament as uh, member of Parliament. People vote. Yeah, it happens like a couple of weeks ago and now he's in European Parliament. And Fidias, you can just Google that influencer becomes a map as a member of European Parliament. You will see and it's extremely crazy now what he's doing first of all he explaining what is European Parliament because even me, I didn't know what exactly are they doing there. You need to vote but you don't know who they are. What are they doing? And now he's explaining and another thing he's uh, opening for example, do I need to vote for this? Yes or no. So people are voting on the social. His web pages. Yeah, that's great. And based on that. Yeah, he's doing what actually the audience

Speaker A: is saying what you're supposed to do in democracy.

Speaker B: Yeah, exactly. And this is a democracy. The guy from nowhere, let's say because he has more than 2 million. He's a YouTuber, actually has all the social networks and he spent uh, one of the stories that before he spent almost two weeks at the Twitter office X office to see Elon Musk. So then he came to him, they met, he hugged his all that it Was very funny story. And then this guy now is a member of the European Parliament and fully transparent way. Everybody in Cyprus voted that this guy will be our member, not, you know, the classical politician. And um, that's again show how the market and how this new world is really changing a real world. Uh, you cannot say that. No, this is games. This is not serious. You are not working. This not a work as usual. We say. Yeah. That this is not work. So if you don't have a contract or whatever. I mean come. No guys, this is new life. And this is new life when just a guy from the village can become famous and then become a member of European Parliament. So that.

Speaker A: That's a fantastic story.

Speaker B: Exactly. Yeah. That's the, the best story in last two months I've ever heard that. Yeah. Really. He elected now he's.

Speaker A: I could probably understand why that hasn't been in the media because I don't think the European meps will like that at all.

Speaker B: Uh, I think. Yeah. But anyway he's pushing. I mean when the story is non ordinary, of course we will push. Okay. Media maybe will not push, but the creators we will push. And now you can see that a lot of other media start telling about that because it's interesting. Interesting story. Yeah. Ah, what he's doing, he was, he. He's traveling by, you know, by. He's not traveling by business class, whatever and everything. He's making the. It's content maker and he's still content maker. So he's doing that content from European Parliament. And finally maybe people will really understand why that guys are needed, what they are doing and how we can. I would say how we can manage them. Because actually that's our employees somewhere around. Yeah. And they need to uh, think about us. So Fidias is doing what you have to do, actually the voice of people.

Speaker A: Yeah. Well that's a brilliant story. I uh, appreciate it that you, that you mentioned that. Thank you so much. Cool. Well that's a good note to end it. I think so. Thanks so much, Tacha. It was a real pleasure to have you on.

Speaker B: Thank you that you invited me. Thank you.

Speaker A: No problem. Everything you're doing for the new economy is brilliant. So I wish you all the best in future.

Speaker B: We'll try to make uh, all the best what I can in theory. Let's say what we are doing with our team here, as I said. So we will try to do the best as possible.

Speaker A: Definitely. Thanks a lot. Take it easy.

Speaker B: Thank you.

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