The Lights On Podcast · 2026-05-28 · 58 min
Susan (Sue) Graves is the Founder and CEO of Experience Alive, a hospitality technology consultancy that helps hotels, restaurants, and convention centers implement sustainable tech solutions to optimize operations and guest experiences. Under her leadership, the company has achieved measurable outcomes, including a 30% increase in sales revenue and a $140 million renovation for a major convention center. Before founding Experience Alive, Sue held executive roles at Marriott International and directed operational enhancements at the Greater Columbus Convention Center. She is recognized for innovative problem-solving during crises and her practical expertise at every tier of the hospitality industry. In this episode… Small operational savings can do more than protect a hotel's margins. When the right costs come down, they can create room for smarter investments in technology, guest experience, and revenue growth, but where should hoteliers start? For Sue Graves, the key lies in finding savings that can fund the next layer of improvement.
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