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Index/Ops/The Future of Internal Communication
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Bridging generations: the power of mentoring and early careers support with Mercy Abel

The Future of Internal Communication · 2026-05-13 · 55 min

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Episode notes

The world of work has been in continuous flux since 2020. Every week another crisis emerges to further complicate the delivery of strategic objectives. This is stressful across the board. But what is it like for those who started work for the first time after COVID? What impact do continuously shifting work priorities and practices have on younger workers and the support they need to progress? In this first episode of series 16, Jen, Dom and Cat chat with Mercy Abel, founder of It Is Who You Know , to uncover the value of mentoring to bridge intergenerational divides and superpower early years careers. Despite university attendance reaching record levels in recent years, the latest UK data shows nearly one million young people aged between 16-24 are now not in education, employment or training. Young people are struggling to enter, and remain in, the labour market. While there are many reasons for this, AI job displacement seems to have hit younger workers far harder than other generations. Unless addressed, this will have disastrous consequences in the years to come.

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