The Digital CX Podcast · 2024-07-28 · 44 min
RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success tools overall in enhancing efficiency and customer value. Chapters: 03:02 - Private Equity → SaaS 05:38 - Sales → Customer Success 10:19 - Importance of Post-Sale Revenue Growth 15:05 - RevSetter: The Revenue-Focused CSP 20:37 - Digital Tactics for Customer Onboarding 23:05 - User Experience: RevSetter’s Approach 25:14 - Modernizing CS with Flexible Tools 33:25 - Innovative Digital Motions in SaaS Enjoy! I know I sure did... Haydar's LinkedIn: RevSetter: Resources: Topline Podcast: Customer Success Podcast: Shoutouts: Jan Young: Daphne Costa Lopes: +++++++++++++++++ This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.
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