The CTO Show with Mehmet Gonullu · 2026-06-15 · 37 min
In this episode of The CTO Show with Mehmet, Mehmet sits down with Lara Hamilton, a technology leader at HelpDesk Realty. The conversation focuses on why more AI will not help companies that have not fixed their processes first. Lara reframes AI adoption as an operations problem rather than a technology problem. The discussion moves from property management and paperless workflows to AI agents, security, documentation, and the practical friction that slows teams down. The core argument is clear: AI can save time, but only when the business knows how the work actually gets done. If you are leading IT, operating a growing business, investing in enterprise technology, or evaluating AI projects, this conversation gives a grounded view of where automation works and where it breaks. About the Guest Lara Hamilton is a technology leader at HelpDesk Realty, where she works across IT operations, support, property technology, and compliance. Her background includes banking operations, process improvement, help desk services, property management systems, cybersecurity practices, and practical AI adoption.
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