Tech on Toast, The Hospitality Tech Podcast · 2026-06-17 · 36 min
Lorraine Copes, Founder of Be Inclusive Hospitality Chris sits down with Lorraine Copes, founder of Be Inclusive Hospitality, for a proper chat about the people side of the industry. From bringing Shake Shack to the UK to procurement boards at Gordon Ramsay Group and Corbin & King, Lorraine has built a 24-year career, then walked away from the "proper job" to build something with purpose. Six years on, BIH has trained 2,000+ leaders. We get into the data on who makes it up the chain, why confidence beats everything, and the gap between what boards say about people and what they actually do. From logistics to leadership. The "safe" degree, falling into hospitality supply chain, and pushing into procurement for the wins and the impact. The Shake Shack effect. Danny Meyer, "Setting the Table" as her ops bible, and the lesson that stuck: take care of your people and they take care of your guests. Why she pivoted. Not away from procurement, but towards purpose. She never once said "I want to be an entrepreneur." She wrote the plan in her garden, took redundancy, and went for it. Be Inclusive Hospitality, six years in. Launched June 2020 into a sector finally ready to listen.
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