
Startup Science Podcast with Gregory Shepard · 2025-03-26 · 32 min
Elevate Ventures CEO Toph Day brings three decades of entrepreneurial and investment experience to this conversation, tracing his path from rural Indiana farm life to leading one of the Great Lakes region's most active seed and early-stage investment firms. Day cofounded eight businesses across diverse sectors including painting, broadband, AI, SaaS, and hard tech, with multiple exits to Fortune 500 companies. He emphasizes that success stems from listening rather than being the smartest person in the room - a philosophy shaped by his strict German Baptist upbringing and reinforced by studying companies like Tractor Supply in Jim Collins' Good to Great. Day manages $255 million at Elevate Ventures and is launching a $200 million growth fund with an ambitious goal to reach $1 billion in assets under management within a decade. His investment strategy rests on three pillars: Community (local to global founder networks), Capital (seed to Series A investing), and Acceleration (post-investment value-add through a toolkit of 50+ pre-negotiated partner discounts and 45 operating partners). Rather than chasing every sector, Elevate focuses on Innovation Driven Enterprises per Kaufman Foundation definitions - companies with $500 million+ TAM and national/global reach across software, hard tech, life sciences, ag tech, and food tech.
Elevate Ventures is a $255 million evergreen fund headquartered in Indiana, spun out from the Indiana Economic Development Corporation. They invest at pre-seed, seed, and Series A levels across software, hard tech, life sciences, ag tech, food tech, and sports tech - avoiding pure services, brick-and-mortar, oil, gas, and insurance.
According to Q4 rankings, Elevate Ventures is number one in the Great Lakes region and number 15 globally; in Q2 of the previous year they outpaced Y Combinator, pacing at YCombinator levels.
Community (building local to global founder networks with significant Indiana presence), Capital (providing seed to Series A funding), and Acceleration (offering post-investment value-add through 50+ pre-negotiated partner discounts, 45 operating partners, and forthcoming AI tools and research capabilities).
Listening and being willing to be vulnerable - Toph believes that not being the smartest person in the room allows you to learn more and get better results, a philosophy rooted in studying successful CEOs who credit their teams rather than claiming individual success.
Day focuses on grit and creativity rather than just the quality of the widget, believing that perseverance, positioning, timing, and marketing often have bigger impact on success than the product itself.
Computed from the transcript - who did the talking, and the words that came up most.
In this electrifying episode of the Startup Science Podcast, Greg Shepard sits down with Toph Day, the visionary CEO of Elevate Ventures, one of the most active seed and early-stage investors in the Great Lakes Region and a top 20 venture capital firm globally. With over 30 years of entrepreneurial experience and multiple exits to Fortune 500 companies, Toph shares his incredible journey from growing up in a strict German Baptist household on a small farm to becoming a powerhouse in the venture capital world. Toph opens up about his early days as an entrepreneur, founding eight businesses across seven different sectors, and how his relentless curiosity and work ethic propelled him to success. He dives deep into the key lessons he’s learned in leadership, including the importance of listening, vulnerability, and giving credit to others. Toph also shares his insights on adapting leadership styles across diverse industries, from AI to broadband, and how humility and respect are critical to building high-performing teams.
Transcribed and scored by The B2B Podcast Index.
Speaker A: Forbes Books presents the Startup Science Podcast with Gregory shepherd brought to you by StartupScience IO. Uh, Greg is an entrepreneur who's built and sold 12 businesses, a recipient of four private equity awards, featured TEDx speaker, and Ben Bella Publishing and Penguin Random House author. Here's Gregory Shepard.
Speaker B: Toph Day is a visionary CEO of Elevate Ventures, the most active seed early stage investor in the Great Lakes region and a top 20 venture capital firm globally. With over 30 years of experience, Toph is dedicated to fueling innovation driven founders and transforming Indiana into the innovation capital of the world. Toph, I am so excited and honored to have you on the podcast.
Speaker C: Oh, thank you, Greg. The honor's all mine. I'm humbled and honored to be here. I'm so excited for, for this podcast. By the way, I'm, uh, right in the middle as we speak right now. 50%, just over 50% of the way through a, uh, 72 hour fast I'm doing right now as we speak.
Speaker B: Whoa, whoa, whoa. That's crazy. Yeah, that's, that's a, that's a. Are you hanging in there? Are you okay?
Speaker C: You know, I do, I feel, I, I feel good. I think it's all like mind over matter, right. And I, I uh, set my brain to it on kind of Sunday afternoon. I've been wanting to do it and I'm like, you know what, I'm just going to go for it. I'm going to start tonight. And so I started about 6:30 on Sunday night and um, I just put my mind to it and uh, I feel pretty good.
Speaker B: Oh, well, good, well, good. Well listen, you have Co founded eight businesses across seven different sectors with multiple exits to Fortune 500 companies. And I'm dying to know what drove this entrepreneurial spirit and how did you navigate such diverse industries?
Speaker C: Yeah, that's a great question. And it wasn't by, uh, design. I never planned for it growing up. I did plan to be an entrepreneur growing up.
Speaker B: Up.
Speaker C: Uh, but I would say, how did that happen? Um, I never liked authority too much. Probably because of how I grew up in a strict German Baptist households. Like, you know, got Amish and Mennonite and German Baptist, so we were German Baptist, you know, hats and bonnets and you know, we did take a horse and buggy to church on Sundays. Um, but it was never much for authority. I, uh, like kind of, you know, I'm my own person and if like the, the less you put your thumb on me, the better I'll behave, you know, concept. And then I think growing up on that farm and, you know, we didn't have a tv. I think I was just. I became very curious about the outside world. Get on school buses and, you know, we. So I grew up an hour north of Indianapolis on a small little farm. And we get on a school bus and come to the big city, going to this place called Connor Prairie. And we'd pass these buildings that look like pyramids. And I remember just peering out that bus window like, who. Who are those people that work in there? Like, what if I could work in there someday and wear a tie to work? You know? Uh, and so I think that's kind of the roots of it.
Speaker B: It's interesting we share that. Uh, my family, uh, homesteaded, so we lived on a piece of property where we lived in tents while we built our own house and stuff. It's very interesting. I mean, as somebody who has been. I mean, your background is just astounding, right? As somebody that's been an IBJ 40 under 40, a top 200 most influential leaders, what key lessons have you learned in leadership that impacted you throughout your career and still today?
Speaker C: I think these are going to sound like lame words probably, right? But I think one that really, uh, that hits home with me is listen. And so just really trying to listen to other people. I've never, um, never felt like I'm the smartest person in the world, nor do I want to be. And nor do I want to be the smartest person in the room. And I get real. I, I really get. I get really juiced up when I'm hanging out with other people who are smarter than me on a hundred different things because I learned so much. So I, I think listening is one. And then, um. And then I think being. Being willing to be vulnerable, like to go for it, um, and be comfortable that you're going to probably screw some stuff up. Um, probably. It's probably what comes to mind.
Speaker B: I mean, you know, you're.
Speaker C: You're just.
Speaker B: You've led companies in AI SaaS, hard tech, broad Internet, and on and on and on. And so I'm dying to know how you adapt your leadership style to such a variety of different sectors. Because they're different cultures, right? These different verticals are different cultures.
Speaker C: I think, you know, giving respect, right? There's the book Good to Great too. I always think about is, um, he went that. I can't remember the author, the author of Good to Great, but he went through and looked at all those public companies for decades, right? And who was the most successful? And then There were about a half a dozen of them. I think he, he looked at and went and interviewed and talked to the teams, et cetera. And Tractor Supply is one of the pops out. I think Walgreens was on that list too. But, but Tractor Supply is one that really popped out and I think that was the number one in the period of time he looked at the, the uh, highest performing stock and he couldn't find anything tangible. And he's sitting there thinking about it for days and weeks and months. I'm like, what is the difference, you know, before between a high performing company and not. And what he came down to was arrogance. That, um, that the, the companies where the CEOs were not arrogant and willing to give the credit to everybody else, those were the ones that are the most successful.
Speaker B: You know, I 100% agree with that. I think I tell people that there's no room for arrogance and entrepreneurship.
Speaker C: No.
Speaker B: Right. It's all about being humble and kind. Right. And, and learning from other people and yeah, 100% right. And I think it's interesting that you said you don't want to be the smartest person in the room. My mom used to say, if you're the smartest person in the room, you're in the wrong room.
Speaker C: Wrong room. That's what I'm saying. Right. You know, Greg, you also made me think of another story. Just so like, leadership styles and what shapes you and the different cultures of all those different types of, in those different types of sectors. So my very first actual, uh, company was a painting company. So I, I picked up a paintbrush and started painting homes. And so I had it in College. I had 14 employees in college at the peak. And at the peak, we're painting two houses a day, making $400 net per house. And we had this thing down to science, right? Every painter had their specialty. And you know, you had the window guys and the cut in guys and all that kind of stuff. You very quickly get to know who's good at what. And so one day I went to check on another house and I drove up on the site and I didn't see the painters on the ladders. And uh, I'm like, what the heck's going on? I think it's like three o' clock or something like that. And um, I walk around the side of the house and they're kind of sitting in the bushes drinking beer. And my initial reaction was, oh my gosh, I've got to, I gotta fire this whole crew. And I'm like, guys, what what's up? And long story short, um, I expected everyone to put in the same number of hours and work as hard as I was. And I was just blind to like, just like, just work, work, work at all costs. Productivity, right? Just banging out the house, you know, it doesn't matter. We gotta stay as late as we have to, period, to get this house done. So we go to the next one tomorrow instead of, you know, doing a half a day at that same house the next day. That's not sustainable. And, and these were like some of my best painters too, right? I love these guys. They were great. Loved them personally and, you know, professionally. And I caught myself before I'm like, hit the road and like, maybe there's a leadership issue here. So that was one of my first big moments of self reflection that, that maybe you're not doing a good job as a leader.
Speaker B: Well, how did you, how do you think about that though? Like, so you're sitting there and you're saying, okay, there's a leadership issue. What do you think was the leadership issue? And do you still carry that with you today?
Speaker C: So the issue was. So I grew up on that little farm and we worked sun up till sundown. That's what we did. Um, and we, you know, it was a small farm, but, but we basically, you know, the kids all took care of the farm, right? So at the peak, we had 200 hogs and uh, a few cows and a horse and then the rest was tillable. So we had corn and soybeans. You know, we rotate those every couple years. And then we got rid of the hogs. And then my dad planted that all to garden. Five acres of garden. And so I've snapped more peas and frozen and canned and Lord knows what else. All kinds of stuff sold at the farmer's market on the roadside, selling melons for 75 cents, all that stuff. Work ethic. It's like one thing my dad was really good at is he taught work ethic and how to think ahead three steps. Or maybe he wasn't good at teaching work ethic because I still suffer from this today. I struggle with it all the time. Uh, I still work, uh, it's not shocking for me to work 16 hour days, three, four days a week and getting up on Saturday morning with coffee at 6 o' clock and binging out some thing that I've been wanting to do until 11, that's really not healthy. Probably there's a little thing called balance and I've always struggled with that. I, um, think I'm gonna go back and ask the team, the next leadership team meeting, if I'm getting better at expectations. But I don't think, um, I think I've improved a lot to know that like the life I live isn't the life that everybody wants to live. And maybe the life I live, I shouldn't live. You know, maybe I should get a little more balance in my life.
Speaker B: Yeah, I'm with you on that. I get up at like 4:30 in the morning. You know, I'm working, I do my yoga and my meditations, visualize the day and then boom, I'm at work at 5:30 in the morning and then I work until 7:00 clock at night and I do that. I do it seven days a week. I get off work at 12 on the weekends, um, because my wife will, you know, not have it.
Speaker C: Well, it's because you found what you love, right? And like what I do now, it's like entrepreneurship, all those businesses. What I do now with LA Ventures, I love it. Like I uh, it fires in every fiber of my body like uh, 24 7. And I just can't wait to get rolling to the next thing.
Speaker B: I'm with you on that, brother. Like as soon as I get up in the morning, I'm like, I have to pace myself. Uh, otherwise I will literally get up and just go right into the office and start working.
Speaker C: 100%. Exactly. Uh, like open a laptop, let's bang some stuff, let's get some stuff accomplished.
Speaker B: Yeah, exactly, exactly. So when you think about your whole entrepreneurial experience, right, you look at your past and all the things you've done, which is just astounding. I was reading about you and I was just like, holy smokes, this guy is like epic. Just absolutely epic. When you think about not just being an entrepreneur, but investing and mentoring and founders today, is there something that stands out as something that listeners could look at and say, this is the key to success?
Speaker C: I believe that. Transparency, integrity, honesty, um, just being real. There's an element of entrepreneurship where you gotta, you gotta kinda sell the dream a little bit, you know, when you're doing things. But um, when you make a mistake, own up to it. I still make mistakes today, but I made some pretty big ones in the first few companies. Uh, the first, the second company, I started with a broadband company and I made about $150,000 mistake on like week four. Um, and that was pretty catastrophic when you only raised a million dollars. And I just immediately went to the investors, I'm like, I, I screwed Up. This is what happened, and this is what I'm gonna do about it. Anything else you want to know? They're like, nope. Thanks for letting us know. And so I just. I, uh, just don't. When you open your mistakes, like, the. The people be much. Have much more grace.
Speaker B: So when you think about sort of like the. The keys, like, what I'm trying to understand what makes you so special. Like, you know, I think about a handful of things. Focus, drive, enthusiasm, discipline, and optimism. Right, and you definitely have all of those things. But what is it that makes you stand out so much more than everybody else? You've had multiple exits to Fortune 500 companies. What is your advice to founders building businesses today?
Speaker C: Well, thank you for saying that, Greg. I don't. I don't feel very special. I feel like just a, uh, you know, German Baptist kid that grew up on a farm that is. Did that. As far as we know, we live once and just. I want to just suck every moment out of life. I love people, and so that's just my personality, I guess. So I. I think of a concept called Melfo. It's kind of what we had, uh, adopted here at Elevate, but it's. It's market, entrepreneur, legal, financial, operational, and just breaking stuff down into the most simplistic. Like, entrepreneurship's so hard, right? As. You know, like, when you start doing something, you know, if I'm gonna make this set of reading glasses, you know, well out of the gate, all of a sudden, I want to make bifocals and trifocals, and I want to do, you know, bedazzled, you know, arm bars and whatever. No, no, just. Just start off with this good old set of 1.5 reading glasses. Um, and I think we. We. Entrepreneurship is hard enough. And when it's squirrel, right? And. And you want to do everything in the first, you know, 12 months, it's just not believable. It's not doable. Um, and so, like, keep the old kiss. Keep it simple, stupid. Like, just narrow, deep. What are the basics? One foot in front of the other. What's a natural milestone to get to next and focus on that thing, get there, and then, you know, and then get to the next one.
Speaker B: So it's interesting. It reminds me of something that Buddha said. He said, uh, instead of drilling holes, shallow holes all over the place, drill one hole real deep.
Speaker C: Real deep.
Speaker B: That's right. Yeah. Yeah. And when you think about Elevate Ventures, and then we gotta talk about your conference rally, because that thing blew my Mind. So let's talk about how you transitioned into Elevate Ventures.
Speaker C: So it was formed, it was spun out of uh, by Governor Daniels, so what, two or three governors ago, it was spun out of the Indiana Economic Development Corporation into a separate private entity. And so it was spun out to be an evergreen fund. Um, and so I'm the third. We call Elevate 3.0. Uh, I'm the third CEO at Elevate. And uh, so Elevate, been around for 15 years, um, set up as an evergreen fund and now we manage $255 million. So we're both venture development and venture capital. And then we invest cross sector. So that's software, hard tech, life sciences, ag tech, food tech, sports tech, Nema tech. We love tech. We're in the tech. Um, we don't invest in like pure Play services or uh, you know, bricks and mortar or oil, uh, gas insurance, that kind of stuff. And then we invest at the pre seed seed Series A level. And so, um, uh, I was blessed. They did a big national search and I was lucky enough to get a phone call and um, was put into the process and here I am. Uh, but was brought on to modernize the entire organization to get it ready for the next kind of 15, 20 years or I think about the next 50 years. Um, and so brought on to modernize the entire organization top to bottom, uh, and then go launch the first ever growth fund that will be headquartered in Indiana. So we're launching a $200 million growth fund. Uh, we're getting ready to go to market here literally in the next few days, uh, to start raising that fund. And our bhag is to have a billion dollars under management here in the next 10 years.
Speaker B: Wow, that's, that's a, that's, that is definitely a big, hairy, audacious goal for sure. But, but you know, you can't trust anybody else but you to make that happen. I mean, if it's going to happen, you're the guy that's going to make that happen. I mean it's right.
Speaker C: We have a great team and couldn't do anything without, without the team.
Speaker B: I love how humble you are. I mean, you're just so humble, you know, I mean you're this guy who has done all this stuff and you're just so humble. You're uh, you know, the roots that you came from definitely show through. It's like a huge quality. I mean every time I give you a compliment, you defer to others and it is just, it's just A really neat thing to see with somebody at your level. I mean you're.
Speaker C: Thank you.
Speaker B: You're the number one most active early seed, uh, pre seed, seed investor, uh, in the whole Lakes region. Right. I mean it's just like. And you've done all these startups, sold Fortune 100 companies, sold Fortune 500 companies. And you have these three pillars. Community, capital, acceleration. How do these pillars work together to create a thriving ecosystem in your region?
Speaker C: Yep, that's a great question. So, um, you know, when I came in, we, we, we kind of took a step back and said, you know, what's our vision going to be, our mission? Like, where are we going to focus? I always like to say I'm not smart enough to focus on more than three things at one time. So uh, as we step back and looked at. So our mandate is, uh, you know, venture development and venture capital. Um, and then you know, the sectors I mentioned in the stages. And so how will we be successful in that? So the venture development piece is very much about community. And so when we think about community, we, we think of it in terms of, um, you know, inside out. Right. Or sort of local, regional, state, national, global. So we had, uh, historically we, we elevates. Their main focus is you're headquartered or have a significant presence in, in Indiana. So uh, some of those companies might be headquartered elsewhere, but they have a significant presence here in Indiana. And um, on those rankings, by the way, Pittsburgh just came out with Q4 rankings and we were number one in the Great Lakes region and number 15, I think it is in the U.S. wow. Yeah.
Speaker B: Holy smokes.
Speaker C: Yeah, they're pretty crazy.
Speaker B: So I mean, competing with the Valley, you're right up there with them. Passing them up. Most of them.
Speaker C: Yeah. In Q2 we outpaced Y. Com.
Speaker B: Wow.
Speaker C: Last year. Now I don't know if we did in three in Q3 or Q4 or not, but I mean that's that we're pacing right there at like the YOM level. So it's pretty amazing.
Speaker B: But um, amazing.
Speaker C: But we think about entrepreneurship, right? So you need community, you need people. We can't do any of this stuff alone, right? And then we need capital, right. To. To. To fuel it. And then acceleration is all about post investment value add. So not just writing, you know, the dumb check. Right. We all know the dumb check and the smart check. And so um, and so really making sure we write smart checks for the entrepreneur, meaning a post investment value add. So you know, it's so hard as an entrepreneur to go find the Right. Talent for example. And, and if you hire it yourself, you're so busy, you're so frantic, you just kind of hire the first body or two that comes in the door. Like one of, uh, the one of my favorites is, is, you know, we've done founder led sales, now we're ready for process led sales. And so what does every founder want to do? Go hire a CRO from some big CRM, well, they forgot how to make coffee. You actually haven't perfected your sales pitch. You actually don't have product market fit. But we have false positives. Right. Um, so anyway, so from that post investment value add standpoint, the acceleration side, um, so helping people find talent really cost effectively. Um, we have a whole toolkit with over 50 partners with pre negotiated discounts just to help them accelerate getting to the right partners to do the things they gotta do. Um, we're looking to roll that out with a lot more AI tools here in the coming months. Uh, network. Right. Helping introduct introductions to customers to partners. We um, have a over 45 operating partners that work with us. They're domain experts in all those different sectors. Um, we're launching a research desk. Um, the first version or the first artifact will come out here literally in a week or two. Uh, one day I'm getting a signal over here. Just one day. Um, uh, but the venture report that we put out, we, we took a big step up. So it's really thinking about the three legs of the stool, like what matters. Right. And it's those relationships, the people, that's the community side. Then you gotta have some capital, right, to, to be able to invest in the innovation. And then you gotta be able to grow efficiently. And so that's what we really focused on triangulating around that entrepreneur.
Speaker B: Yeah, it's a really big deal. I always tell entrepreneurs, I'm like, I call it soft capital.
Speaker C: Yep.
Speaker B: Right. This, this or shadow capital. Right. Like that, that capital is more important than the money itself. You know, it's, it's, it magnifies your company dramatically. I mean, you know, you guys are definitely one of the best funds around. I mean that says a lot about you in terms of your, you know, what you can accomplish. I'm interested though. When you look at your sectors, hard tech, life sciences, real estate, oil and gas, I mean, you guys are all over the place. Why do you decide on certain sectors and different verticals? What is the reason? What is your, you know, what are you looking for?
Speaker C: Yep. So, um, so our mandate is to invest in, in High potential, high growth, innovation, innovation driven companies. So uh, I uh, always like to use the Kaufman tell of two entrepreneurs because it's a third party definition, it's just easier so we can go read a two page paper. So Kaufman foundation says there's, there's SMEs and IDEs. So SMEs your small, medium sized enterprises, kind of your Main street businesses. Right. The restaurants or I used to have trampoline parks is one of the businesses I had. Those little things were cash cows by the way. But like Elevate would never invest in those trampoline parks because the customer base is you know, pretty tight 60 mile radius. The innovation driven enterprises, um, you know you have a national or global customer base, a $500 million TAM or greater. And so that's our mandate, is to invest in innovation driven enterprises of any shape, size or form.
Speaker B: Oh, okay, okay. So what is your process for identifying visionary leaderships and found like how do, how do you identify a really good founder? Because you know everybody's like hey, it's a great idea. If you don't have a founder that can execute it, then it's a bad idea. Right. So how do you identify them? What's your vetting process? I mean, you know we have a lot of founders and investors listening to the show, so I think they would love to hear.
Speaker C: Yes. So the first two words that come to mind are kind of soft words, um, but they mean a lot and that's grit and creativity. And so it's you know, uh, not all the best widget doesn't always win. And so grit, creativity, perseverance, um, slugging it out, um, marketing, positioning, timing, um, a lot of times can have a bigger impact on success or not than the best widget. We share a lot with founders, the things that VCs don't talk about. So for example, if you have a financial model and you're raising capital at a certain value, raising a certain amount of money at a certain valuation, and your model for your next raise only allows for a 1 1/2 or a 2x step up in valuation, you're going to get a lot of silent nos from VCs because they won't tell you that they expect that step up to be at least 3x, if not 4x. And so, or some models will have it be 10x, which is not believable either. Honestly. I think at some level VCs put unnecessary pressure on companies way too early and you get in these arbitrary, you know, things like you got to grow at 100% year over year, you gotta be 120% net revenue retention. Really? That might be putting undue pressure in spending undue dollars when things aren't really baked in yet, when they really don't have control of the unit economics. Right. So truly, how many phone calls do you make to get a return phone call or with emails? And literally this is tracked right at every single step. So founders don't have control of their data is a big one. Uh, and know these baseline motions. Not having control of their data is a big one and not having a believable model is a big one. Um, and then we get founders sometimes it will say, oh, I'm going to go to market, I've got this PLG strategy and I got these channel partners lined up and we're going to over top and sell some enterprise deals along the way. No you're not. Um, I've tried two channels at once before too early and it never works. And so these are very different motions, very different success metrics, very different unit economics, very different skill sets, the people to execute those are very different. And so um, you know, your go to market strategy being very focused, you know, like PLG for example. Like I wouldn't recommend going to market with enterprise SaaS today to anybody. Um, I think those days are over.
Speaker B: So if, you know, the first thing that you said is the, and what you said about false positives stands true, right? So you're a founder and you're trying to keep track of your data, but you do it too early, you get false positives and then you act on that. And maybe you shouldn't attract your data until a little bit longer, until you know that the data is solid, right? And you're getting real numbers, you're acting on real numbers instead of like, well, you know, somebody sends out a hundred emails and they get 50% conversion rate, you know, and they're like, oh yeah, we got 50% conversion rate, let's act on this now, let's send 10,000 emails, you know, and that, that sort of thing and the other thing. And so I love, I love your, your concept there about data. And the other thing is if you're a brand new founder and you're just getting started and you're trying to do a thousand things right, you know, you're, your morning is filled up with this thing, your afternoon is filled up with this thing, your evening is filled up with that thing. How do you make time and should you make time for data that early or what is a good Time to make time for, you know, aggregating data and looking at analytics.
Speaker C: So my personal opinion is that you should actually track data from day one, even if that starts on a spreadsheet right now. There's, there's, there's tools out there probably, I'm sure that you can even get for free, um, to, to start using some low, you know, lightweight, um, you know, CRM, for example, or something. But, um, but I think you should track it from day one. And I've never been good at this, but if you can track it like in real time, like after a phone call, like, you're pop, pop, right? You're entering that, whatever happened there, you're entering those points of data right there on the spot because you can, you could never go back and recreate it, right? You forget. Um, and I, I think it's also, we jump from founder led sales to process LED sales, thinking that we have the playbook down, but we really don't. Because people might be buying my passion or they believe in the dream. They drink the Kool Aid, right? They get excited about like, yeah, we'll, we'll buy this, right? And I really haven't sat in front of those customers and watched them use my product or, you know, there's a lot of things I probably haven't done yet. And, uh, I wish I could remember who told me this. Um, unfortunately, I only Learned this about 9 months ago or 12 months ago. I wish I had known this 10 years ago, actually 27 years ago. But somebody said before you hire your first salesperson, actually hire your sales ops person and tie them to your hip for at least six months and shadow every conversation, every move, every question the customer, the prospect asks, etc. Like, literally track everything and develop what that real sales playbook is and what the real message is that you use and what people really resonate with. Because obviously, oftentimes what we think it is as the entrepreneur, uh, isn't really what it is from a institutionalized sales process standpoint. And so by starting off with that sales ops person, being glued to your hip every single day will make your first sales hires that much more successful.
Speaker B: And then how do you handle the investors, right? So the investor is sitting there going, we want sales, we want revenue when revenue want revenue. And you're like, hey, I'm going to hire a sales person. And they're like, no, no, salespeople. Marketing people like, pump, pump the engine. Pump the engine. How would you, how would you help the founder to have that conversation with the investor? And say, hold on, I got to train my ops person first. Because I agree with you. There's a big difference between me pitching and a salesperson pitching. Right? Somebody's going to buy from me because, you know, enthusiasm is contagious, right? And they're going to feel the passion and they're going to be like, yeah, these people are really, really on board and a salesperson is going to be. It's not even close, right? So how would you, uh, how would you track data between your results and somebody else? And then how would you deal with the investor's approach to, you know, get salespeople go, go, go. And you're like, hold on, you know, let me make sure I'm doing the right thing right instead of the wrong thing right.
Speaker C: This is going to sound crazy, but, um, I think it's somewhat proliferant. But there's this, um, there's this thing called Google, um, and then there's also this thing called Chat GPT now. And, and what I'm honestly shocked by is the number of entrepreneurs that um, that don't research. And so, um, like do thorough research in your space on trends, um, um, you know, ratios of, of, you know, whether it's SDRs to AES or UM, and even that probably you gotta be careful about. Now you should be thinking about how to stand up AI agents and how you send a thousand people into the field, you know, every split second to bring leads back. So I think even that is changing radically as we speak. Um, but what I found is that for some reason, shockingly, and I'll give you an example back when one of my SaaS companies, uh, I would Google about every six months, you know, what are the best SaaS metrics or uh, what SaaS metrics do investors care about? Um, or what are best in class KPIs for whatever metrics, right? And I methodically would re Google these things. This is before we had, you know, Chat GPT and all that kind of fun stuff. But I wanted to see if there are any shifts in thinking and industry trends, et cetera. And there are a lot of changes year over year. And I think it's easy as an entrepreneur to think you have the answer, but the answer might be 5 years old or 3 years old and nowadays 90 days old. Uh, and so I think it's really critical to be well researched and when you're trying to have that conversation with the investor, have some data market information that substantiates your viewpoint, uh, that helps back it up.
Speaker B: I love that all right, hang on, Toph. We have to take a break. But coming up next time with Toph Day, the CEO of Elevate Ventures, Toph and I will dig into the rapid pace of change we're all living for.
Speaker C: If you think about the the agricultural revolution took hundreds of years. That was centuries. Lasted centuries, right? The industrial revolution lasted decades. The digital revolution lasted years. The AI revolution is happening literally in hours, minutes.
Speaker A: The Startup Science Podcast with Gregory Shepard is brought to you by Startup Science StartupScience IO. Founders can log on to StartupScience IO and use code Forbes to get free access. To connect and find out more about Greg, go to gregory shepherd.com the startup science Podcast is a production of Forbes Books.
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