Speaking to Influence · 2024-10-01 · 26 min
In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust. Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. In this episode you will learn: Understanding your audience is crucial for effective communication. Tailoring your approach can lead to better results. Mistakes are opportunities for growth and building trust. Advocating for others can help unlock their potential. Self-awareness is key to improving communication skills. Simplicity can often lead to better solutions. Personality assessments can enhance team dynamics. Leaders should help find the right roles for their team members. Developing tact can improve interpersonal relationships. About Aundrea Mitchell Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb.
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