Service Design Show · 2026-06-11 · 1h 7m
Want to secure executive buy-in? Stop waiting for a strategic brief from leadership, learn how to pitch solutions that solve your VP's biggest headache. Tired of doing incredible journey mapping work only to realize you still aren't invited to the room where important business decisions are made? In this episode of the Journey Management Playbook, Martin and I break down a highly specific, 5-slide pitch designed to get you a seat at the executive table. Learn how to stop being viewed as just the "journey maps person" and start navigating boardroom politics like a pro. in this episode Why asking your VP what could get them fired is the ultimate shortcut to tapping into executive urgency. A tactical, step-by-step breakdown of how to write your own strategic brief and present a high-value proposition. How to handle heavy pushback from stakeholders and turn a painful "no" into meaningful progress. How to reposition customer experience (CX) from a minor workshop activity into a core business solution. We’ve put together an Objection Response Cheat Sheet with the most common pushbacks and ways you can navigate them. You can download it for free using the link in the show notes.
Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #25758 / 100Practicing Service Design Jiu-Jitsu to Get Things Shipped / JonDelina & Gabriel / Inside SD Ep. #14How to Escape the Service Design Efficiency Trap / Nan O'Sullivan / Episode #256How AI is Changing the Rules of Service Design / Pablo / Ep. #255The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer