Service Design Show · 2026-06-04 · 1h 11m
If building digital products becomes instant and free, what happens to the value of a service designer? Discover why traditional discovery is under attack and how to survive the impending "Design Winter." The rapid trajectory of AI development has completely shifted the rules of corporate problem-solving. In this episode, host Marc van Tijn sits down with academic coordinator Pablo Fernández Vallejo to unpack the deep structural changes hitting the design industry. They move past basic chatbot hype to look at the realities of autonomous AI agents, shifting organizational power dynamics, and why designers must quickly transition from "authors" to "editors" to stay relevant. Here is what we cover: Why corporate obsession with cheap, instant builds risks turning upfront design discovery into an operational roadblock. Why automating the messy, time-consuming parts of qualitative work might actually cause our core design muscles to atrophy. How autonomous AI agents are forcing us to redesign websites and platforms for machine consumption instead of human eyes.
Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #25758 / 100Practicing Service Design Jiu-Jitsu to Get Things Shipped / JonDelina & Gabriel / Inside SD Ep. #14How to Escape the Service Design Efficiency Trap / Nan O'Sullivan / Episode #256Selling Journey Management to Your VP / Journey Management Playbook S02E03The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer