Schulering HUB Talking Hospitality Podcast · 2025-10-23 · 35 min
Negotiation Skills Every Hotelier Should Know What if the key to better hotel partnerships, stronger leadership, and happier teams wasn’t about lowering your rates, but about learning how to negotiate with confidence? In this episode, we sit down with Tatjana Kniazeva , a hospitality negotiator and regional manager who has spent over 20 years working with hotels across 12 countries. From leading complex B2B negotiations to coaching professionals on communication and empathy, Tatjana shares how negotiation can transform not only your business outcomes but also your relationships at work. Together we explore the human side of negotiation: why listening matters more than speaking, how empathy builds trust faster than discounts, and how cultural intelligence can turn misunderstandings into opportunities. Tatjana also opens up about her own journey: from burnout and self-doubt to rediscovering balance and purpose. Her story reminds every hotel leader that success in hospitality starts with understanding people - including yourself.
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