Schulering HUB Talking Hospitality Podcast · 2026-06-14 · 40 min
Why is the hospitality industry facing a massive talent exodus? Hint: It’s not just about the long hours or the mediocre pay. It’s a systemic failure of emotional leadership. For decades, the hospitality sector has operated on an outdated, rigid playbook. Traditional industry leadership has historically ignored the human element, treating employees like replaceable cogs in a 24/7 machine. The result? Burning out our best talent, toxic working conditions, and a post-pandemic mass exodus of passionate professionals who simply said, "Enough." But while corporate spreadsheets have failed to fix the crisis, the answer might actually lie in a skill we all possess but rarely train: Emotional Intelligence (EQ). In this episode of The Schulering Hub , host Mauricio Schuler sits down with two incredible industry heavyweights: Vládka Vlaskova , a former luxury hospitality professional turned certified Life Coach, and Nah-Dja Tien , a legendary former General Manager who built some of Europe’s coolest boutique hotels entirely on emotional connections. What You Will Learn in This Episode: EQ vs.
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