Schulering HUB Talking Hospitality Podcast · 2025-06-26 · 40 min
Today on the Schulering Hub Podcast, we’re exploring what truly drives success in the hospitality world - the powerful blend of emotional intelligence and leadership. Our guests, Vladka Vlaskova and Nah-Dja Tien , bring rich experience and thoughtful insights into how emotion and empathy shape great hospitality. Vladka, a seasoned hospitality professional turned certified life coach, shares why understanding and managing emotions is more than just a “soft skill” - it’s a core life skill. She highlights how emotional intelligence can help us navigate both the challenges and rewards of working in a people-centered industry. Nah-Dja, a passionate hospitality leader and former GM of several iconic hotels, reflects on how bringing emotion into his leadership style has shaped guest experiences and strengthened his teams. For him, leading with heart has always been key to creating positive, lasting impact. Together, they explore the real-world applications of emotional intelligence - from self-awareness and empathy to creating supportive, healthy work cultures. Their conversation offers practical tips for leaders who want to grow personally while uplifting their teams and guests.
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