Mike Chaput: Core Values Are Not Wall Art

Episode notes

Mike Chaput returns to Sales & Cigars to continue the conversation around leadership, culture, and why core values must go far beyond posters on the wall. In this episode, Walter Crosby and Mike dig into the real role values play inside a growing company - and what happens when leaders unintentionally create behaviors they never meant to encourage. Mike shares how nSight's early values around humor and fun sounded positive on paper, but eventually created fear, embarrassment, and resistance to admitting mistakes. The discussion explores why values should align with strategy, how culture impacts operational performance, and why leaders must actively model the behaviors they expect from their teams. This conversation is practical, honest, and highly relevant for leaders trying to build healthy accountability without losing connection and trust.

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