Sales and Cigars · 2026-05-05 · 30 min
Culture Starts With the CEO Episode Description In this episode of Sales & Cigars , Walter Crosby sits down with Mike Chaput of nSight for part one of a three-part conversation on culture, core values, and leadership. Mike shares his entrepreneurial journey - from buying an IT services company at 24, surviving the dot-com crash, navigating bankruptcy, and rebuilding from scratch - to growing nSight into a $35 million managed IT services business with more than 140 employees. The conversation digs into one of the most important responsibilities of a CEO: strategy and culture. Mike explains why culture is not a vague company concept, but the behavioral operating system that shapes every decision inside the business. This episode is for business owners who have core values on paper - but want to understand whether those values are actually helping the company grow.
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