Running Restaurants · 2026-04-09 · 5 min
Jaime gets with secret shopping expert Darren Denington of Service With Style in this short snippet to discuss the growing problem of mediocre dining experiences. With rising meal costs, they emphasize that restaurants must deliver exceptional service to justify prices. Both Jaime & Darren share recent personal dining experience that fell flat due to missing small but impactful gestures like friendly smiles and warm farewells. Their candid discussion reveals actionable strategies for restaurateurs who want to move beyond mediocrity and consistently deliver exceptional value. The key takeaway: invest in people, refine service systems, and prioritize genuine human connection to elevate the overall guest experience.
How a Mutiny Transformed My Leadership With Geoffrey Toffetti62 / 100
AI, Ordering, and Customer Relationships: Tips for Restaurant Operators
Roger Beaudoin: Seven Leadership & Life Lessons
Quick Peak on How AI is Starting to Revolutionize Restaurants
5 Ways to Lower Your Restaurant's Prime Cost