Running Restaurants · 2026-06-11 · 27 min
Running Restaurants Founder Jaime Oikle speaks with Stephen Klein, co-founder and CEO of Saivory, about how AI is transforming the restaurant industry. Stephen explains how Saivory helps restaurants reduce reliance on costly third-party platforms like DoorDash by improving first-party ordering experiences through natural language AI prompts. The conversation covers the importance of owning customer data, personalized marketing, AI-driven smart landing pages, and an agent AI platform that delivers real-time marketing recommendations. Stephen also discusses the shifting customer discovery landscape and the need for restaurants to future-proof their digital presence. They hit on... - The impact of artificial intelligence (AI) on the restaurant industry. - Challenges faced by restaurants with third-party ordering platforms. - The significance of first-party data for customer loyalty and marketing. - Simplifying the ordering process through AI and natural language prompts. - The evolution of customer discovery and search behavior influenced by AI. - Strategies for restaurants to optimize their digital presence and marketing.
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