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Index/Ops/Retail Fast Five
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Kroger's E-Commerce Finally Turns a Profit | Fast Five Shorts

Retail Fast Five · 2026-06-29 · 5 min

0:00--:--

Key moments - from our scoring

Substance score

47 / 100

Five dimensions, 20 points each

Insight Density11 / 20
Originality8 / 20
Guest Caliber6 / 20
Specificity & Evidence12 / 20
Conversational Craft10 / 20

Kroger's Q1 earnings delivered a headline win - e-commerce and Kroger Precision Marketing turned profitable for the first time, with adjusted e-commerce sales up 19% and media profit growing over 20%. However, beneath this milestone lies concerning data. CEO Greg Forens disclosed that of his 100+ store visits, only 2 out of 5 locations are in very good condition, with 1 out of 5 requiring meaningful improvement. Comparable sales excluding fuel missed expectations at just 1% growth. The hosts debate whether this e-commerce profitability represents genuine momentum or a distraction from deeper operational problems. The 19-20% e-commerce growth, while positive in absolute terms, lags significantly behind competitors' performance in the previous earnings discussion. With Forens only six months into his tenure and facing aggressive competition from Amazon and Walmart, there are warning signs that the turnaround could intensify before improving. The hosts acknowledge Forens' reputation as a merchant and operator, but emphasize that both store conditions and e-commerce momentum must improve simultaneously for this to become a genuine turnaround story rather than a concerning situation that could worsen.

Key takeaways

  • →Kroger's e-commerce and retail media operations achieved profitability for the first time in Q1 2026, with e-commerce sales up 19% and Precision Marketing profit up over 20%, ahead of management's original timeline.
  • →Only 2 out of 5 Kroger stores are in very good condition according to CEO Greg Forens, with more than half the store base requiring work, indicating significant operational challenges in the physical footprint.
  • →The 1% comparable sales growth excluding fuel fell short of expectations and represents share loss relative to competitors, suggesting e-commerce growth alone cannot offset broader market weakness.
  • →CEO Forens has been in position for only six months - early to judge a full turnaround given nine-month grocery lead times, but already showing warning signs that the situation could worsen before improving.
  • →The e-commerce profit milestone may be a data point highlighted due to lack of other positive momentum, rather than evidence of a feel-good turnaround story for the company.

Guests

Jen (grocery analyst/co-host)Chris (co-host)

Topics in this episode

AmazonRetail mediaWalmartKrogere-commerce profitabilityKroger Precision Marketingcomparable salesGreg Forensstore conditionsidentical sales

Questions this episode answers

Did Kroger's e-commerce business finally turn a profit?

Yes, Kroger's e-commerce business, including Kroger Precision Marketing, turned a profit for the first time ever in Q1 fiscal 2026, ahead of management's original timeline, with adjusted e-commerce sales up 19% and Precision Marketing profit up more than 20%.

What did CEO Greg Forens say about store conditions at Kroger?

Forens reported that after visiting over 100 stores, approximately 2 out of 5 are in very good condition, 2 out of 5 are in moderate condition, and 1 out of 5 needs meaningful improvement - meaning more than half the store base requires work.

How did Kroger's Q1 sales growth compare to expectations?

Total sales rose 2% year-over-year to $46.1 billion, but identical sales excluding fuel grew only 1%, falling below analyst expectations.

Is Kroger's e-commerce growth keeping pace with competitors?

No, Kroger's 19-20% e-commerce growth is being outpaced by competitors, with every category mentioned in prior earnings discussions improving 25% or more.

How long has Greg Forens been CEO of Kroger?

Forens has been in the CEO role for approximately six months at the time of this earnings discussion.

What our scoring noted

Our reviewer’s read on each dimension, with quotes from the episode.

Insight Density

11 / 20

The episode covers real financial data (Q1 results, e-commerce profitability, 19-20% growth rates, store condition breakdown) but relies heavily on surface-level reaction and opinion rather than deeper operational insight. The hosts repeat back the same metrics multiple times without adding novel analysis beyond 'they're losing share' and 'stores need work,' which is already evident from the earnings data itself.

Kroger reported Q1 fiscal 2026 results this week, posting $46.1 billion in total sales, which was up about 2% year over year
the purported milestone of the quarter was that Kroger's E Commerce business, including its media operations, turned a profit for the first time ever

Originality

8 / 20

The analysis follows standard earnings-call playbook commentary: celebrating a win while tempering enthusiasm with caveats about competitive pressure and execution risk. The framing of e-commerce profitability as a 'data point that gets shared out when there's nothing else good to talk about' is somewhat contrarian, but the overall take - new CEO in turnaround, stores need fixing, Amazon/Walmart are threats - is conventional B2B podcast commentary.

I think the E Commerce headline you know, I think it feels like a data point that gets, gets shared out when there's nothing else good to talk about
they're losing share like that, that's not keeping pace

Guest Caliber

6 / 20

No guests appear in this episode; it is two hosts (Jen and Chris) reacting to public earnings data and secondhand commentary ('from the people I talk to'). While the hosts may have retail expertise, the absence of direct operator testimony, Kroger insiders, or relevant practitioners substantially limits caliber. References to CEO Greg Forens are indirect and based on earnings releases, not interviews.

from the people I talk to, people love him too
I actually saw him out on social media talking about his, I think his 5F plan

Specificity & Evidence

12 / 20

The episode cites specific financial metrics ($46.1B sales, 1-2% growth, 19-20% e-commerce growth, 20%+ precision marketing growth) and a concrete store condition ratio (2/5 good, 2/5 moderate, 1/5 poor). However, most analysis is interpretive rather than evidential; the hosts make claims about share loss and competitive context without providing comparative data, timelines, or dollar figures to support the severity of Kroger's position.

$46.1 billion in total sales, which was up about 2% year over year
Adjusted E Commerce sales grew 19% in the quarter, led by delivery and Kroger Precision Marketing profit grew more than 20%

Conversational Craft

10 / 20

The hosts engage in back-and-forth debate (Chris plays skeptic, Jen offers tempering perspective) and challenge each other's framing, which shows some conversational texture. However, questions lack depth - there are no probing follow-ups on what 'meaningful improvement' means operationally, why e-commerce profitability happened ahead of schedule, or what specific competitive benchmarks Kroger is losing to. The discussion circles rather than digs.

talk me off the ledge
I would say 12 months is, is fair to judge a CEO on turnaround steps because sometimes it can take three to six months to even name it to fix it

Conversation analysis

Computed from the transcript - who did the talking, and the words that came up most.

Most-used words

kroger9story8stores7headline7grocery6profit5feel5last5five4condition4store4turnaround4sales3commerce3media3keeping3

Episode notes

This Omni Talk Retail Fast Five segment tackles Kroger's Q1 fiscal 2026 earnings, where the grocery giant posted $46.1 billion in total sales and announced that its e-commerce business turned a profit for the very first time, ahead of schedule. Chris Walton and Jenn Hahn give credit where it's due, but push back hard on the feel-good narrative. With identical sales missing expectations, e-commerce growth lagging the broader market surge discussed in the previous headline, and CEO Ron Ferens admitting that only two out of five stores are in very good condition, the duo asks whether Kroger's digital milestone is a genuine turning point or a shiny distraction from deeper operational challenges. They also weigh in on what a real turnaround looks like, how much runway a new CEO deserves, and why the store experience still has to be at the center of any recovery story. ⏩ Tune in for the full episode here:

Full transcript

5 min

Transcribed and scored by The B2B Podcast Index.

Kroger reported Q1 fiscal 2026 results this week, posting $46.1 billion in total sales, which was up about 2% year over year. But its identical sales, excluding fuel, rose just 1%, which came in below expectations. However, according to Grocery Dive and Kroger's earnings release, the purported milestone of the quarter was that Kroger's E Commerce business, including its media operations, turned a profit for the first time ever, ever in Q1, ahead of management's original timeline.

Adjusted E Commerce sales grew 19% in the quarter, led by delivery and Kroger Precision Marketing profit grew more than 20%. CEO Greg Forens said he has visited over 100 stores since taking the role and observed that roughly two out of five are in very good condition, two out of five are in moderate condition, and one out of five needs meaningful improvement, which if you're keeping score at home, means that more than half the store base has work to do. Kroger, meanwhile, held its full year 2026 guidance steady.

Jen, how would you assess where Kroger stands in its turnaround right now and is the digital story the feel good story Kroger is pitching it to be? I mean, I think this is positive momentum. I like to celebrate all the little wins. So I'll call this a small win in the fact that E Grocery and Retail Media are turning a profit for the first time.

I mean, we just talked about that in the last headline. We have to be able to do that profit and perhaps they've already looked at Sweden. Chris I don't know, maybe that's their secret. But I I so I definitely see it as positive momentum.

I just, I have a really hard time calling something a feel good story if the CEO says only 2 out of 5 stores are in very good condition. I realize we're talking a lot about E Grocery, but we've, I mean it's very clear the store still matters, the footprint still matters. And I like the honesty there. I like that he's just putting it out there.

Like I have visited this many stores and two out of five are in very good condition because you have to be able to name it to fix it. Yeah, I like it. But there's obviously significant work to be done in a turnaround if your stores are in that situation. So for it to be the feel good story about the turnaround, I think we'd have to see both E Grocery and the stores improving.

And right now it feels like the stores aren't there yet. Yeah, I agree. I think the E Commerce headline you know, I think it feels like a data point that gets, gets shared out when there's nothing else good to talk about. That's kind of what I'm thinking about it when I think back to how, you know, how I read the tea leaves on earnings announcements but because I don't think it's really a feel good story at all.

I mean just based on the data we just went through exhaustively in the last headline, Jen, they're losing share like that, that's not keeping pace. The 20, what 19, 20% growth, you know, that I come, that I, that I remarked on like that's losing share relative to the other, the other headline we talked about. That's not good. And the other point I'd make too about the store side.

He's been in position. I went back and looked Jen, he's been, I'm curious what you think on this too. He's been in position now for six months which is a decent amount of time in grocery because we're not talking about apparel here. We've got nine month lead times and it's going to take a while to readjust everything.

So you're already losing sharing e grocery half the store base needs improvement self admittedly to his credit, can he really just flip the switch operationally and turn things around when Amazon and Walmart are gunning for them the way that they are? I, I kind of actually think this is not a feel good story at all and it's kind of a warning story in terms of like this, this, this Kroger story could get a lot worse before it gets better. Better. But I don't know Jen, talk me off the ledge.

Don't jump Chris. Balls don't jump Jen. Eat the Swedish meatballs. Hear you on that.

I, you know it's awesome that they turn a profit but with you bringing up the stats from the last headline. Yeah. Every single category from the last headline was improving 25% or more while they're boasting, you know, 19 and 20. Right.

So to me that shows that they're not really keeping pace. I don't know like I don't know what he's done in the last six months. Exactly. I agree with you.

Six months is a good amount of time. I would say 12 months is, is fair to judge a CEO on turnaround steps because sometimes it can take three to six months to even name it to fix it. Right. So Per, I would only assume that if he's putting that stat out there about the stores, his number one priority is I'm gonna go fix this and put a different stat out in six months.

Right. So I don't think you should jump. But I do agree with you that there are a couple of warning signs here that don't look so pretty. Hopefully they're just bringing them to light so they can fix them.

Yeah, I'm looking over the edge of the bridge to see how high it is. That's kind of where my head is on this one, Jen. I'm not. I'm not sure either.

And from the people I talk to, people love him too. People that have worked with him love him. They think that he's the single best retail operator merchant they've ever seen. And so I give him a lot of credit, but hopefully he's got a plan and he's going to execute on it.

And it's funny because actually between when I put my thoughts together for this headline and you and I are recording this, I actually saw him out on social media talking about his, I think his 5F plan to get Kroger where it needs to be, so hopefully he can do it.

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