Real Customer Centricity with Hubert Palan, Founder & CEO of Productboard - Next Gen Builders

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Episode notes

In this episode of the Next Gen Builders, Francois is joined by Hubert Palan, Founder & CEO of Productboard, the customer-driven product management tool, who shares how relentlessly focusing on customer pain points has helped them build a product that not only serves but delights its users. When Hubert Palan founded Productboard, he had one goal: Help companies make better product decisions by understanding their customers on a deeper level. Now, with over 6,000 companies - like Zoom, Salesforce, and Toyota - using the product management platform, it’s clear that customer obsession is more than just a buzzword for Hubert and the Productboard team; it’s the driving force behind their business. Throughout their conversation, you’ll hear about why customer obsession matters, the art of prioritizing customer feedback, and how AI enhances customer understanding. Hubert also dives into the lessons learned related to balancing customer feedback, prioritizing product roadmaps, and sometimes saying “no” to customers to best serve them.